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Business administrator Apprenticeship Ellison View Surgery

To ensure the Doctors are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    30+ Hours five days a week times and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    18 Weeks

  • Possible start date

    01 Sep 2022

  • Date posted

    07 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Reception desk duties, to include reception of patients, dealing with queries and prescription requests in person by telephone, emails & patient access.
  • Making of appointments by telephone and at front reception, using computerised system.
  • Pulling and re-filing of surgery notes where required.
    Letter scanning and filing, Checking for tasks from the GPs on the computer.
  • Actioning eConsult requests.
  • Data entry of patient information onto computer as required, including any personal patient contacts, passing messages etc.
  • Creation of new patient record, where necessary, and conversion of the Lloyd George.
  • envelope information into A4 format.
  • Photocopying of notes as required for Solicitors etc.
  • 2 week wait referrals & other secretarial tasks Dealing with Medical Reports/Solicitor requests for information and assist with Solicitors.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administration Apprenticeship.

Maths & English level 2 if not already achieved. Appts with apprentice, employer & provider, observations of workplace as well as gathering evidence. Undertake self-assessment in last month of apprenticeship. The self-assessment must be submitted to the end point assessor as a source of evidence to prepare for End Point Assessment which will include a showcase portfolio; a project, employer reference & interview about the portfolio and project. The post holder will receive an initial induction, ongoing job training supported by the practice procedures/protocols. The post holder will be required to attend mandatory training such as Fire Safety Training/ CPR/Child Protection plus any other training necessary for the performance of the job role.

What is the expected career progression after this apprenticeship?

Future progression and prospects to be confirmed with the surgery.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Non judgemental, Patience


GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential

Things to consider

You will be expected to carry out your role with tact and persuasive skills. You will come into daily contact with patients with differing problems e.g. mentally ill, hearing impaired, distressed, and you will be expected to treat each patient with sensitivity, understanding and a non bias approach. In the performance of your duties, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

About the employer

Busy and proactive medical practice.


Ellison View Surgery


Campbell Park Road


NE31 2SP

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022