Customer Service Specialist Apprentice THE CHANCELLORS GROUP OF ESTATE AGENTS LIMITED

Chancellors Estate Agents is looking for confident individuals with the drive and determination to succeed in a fast-paced customer service focused sales environment. You will enjoy interacting with people over the telephone, while focusing on solving problems and getting results.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    9-5.30 Monday - Friday

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Jul 2023

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000061248

  • Positions

    5 available

What will the apprentice be doing?

  • Manage inbound and outbound calls, liaising with customers and clients
  • Promote the full range of Chancellors products and services
  • Build strong client relationships and consistently provide exceptional client service
  • Be able to communicate details effectively and concisely
  • Handle first line enquiries in accordance with company policy and escalate to the relevant department where required
  • Process customer complaints in line with Company policies escalating to management where required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist Apprenticeship 

What is the expected career progression after this apprenticeship?

Potential opportunity to progress within the company into a variety of exciting specialist roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills

Qualifications

GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

About the employer

Chancellors Group is one of the UK’s leading independent estate agents with over 50 branches across London and the Home Counties. Chancellors provide a full range of residential sales, property management and residential lettings services as well as commercial sales and lettings, land and new homes.

Employer

THE CHANCELLORS GROUP OF ESTATE AGENTS LIMITED

Address

One

Station Square

Bracknell

RG12 1QB

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Training

Training provider

FARNBOROUGH COLLEGE OF TECHNOLOGY

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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