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Apprentice Customer Service Administrator TROX UK

TROX UK Ltd is a subsidiary of TROX GmbH and we develop, manufacture and sell components and systems for indoor air conditioning and ventilation. We have manufacturing facilities and offices in Thetford.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, 08:30 – 17:30 Mon – Thurs, 08:30 – 15:00 Friday

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    07 Sep 2022

  • Date posted

    01 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assisting with the management of the Customer Service & Orders Inbox, logging and distributing enquires/orders for processing
  • Assisting with uploading appropriate documentation to CRM system
  • Declining/updating and tracking enquiries that have failed assessment
  • All administrative duties relating to estimating functions
  • General maintenance of both LN and CRM systems
  • The distribution of calls for both Internal Sales and Contracts providing feedback to both internal and external customers
  • Providing cover for reception where neces

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

There will be the opportunity to be offered a full-time customer service administrator role upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Number skills, Initiative


GCSE or equivalent Maths (Grade 4-9) Essential
GCSE or equivalent English (Grade 4-9) Essential

Things to consider

The possibility following successful training and integration into the business to work from home under a hybrid working policy. Working in a high pressured environment at times and long periods of working on a computer using different CRM systems.

About the employer

TROX UK is a leading designer and manufacturer of HVAC and building services solutions. With over 50 years’ experience in the industry, our outstanding design expertise keeps us at the forefront of product innovation. The desire to lead the industry rather than follow has seen TROX continuously launch the most efficient and flexible range of air distribution and comfort conditioning systems in today’s market. TROX UK is based in Thetford on a site built by TROX in 1971. The site has 90000 sq. ft of production space and 22000 sq. ft of offices. TROX UK is part of the global TROX group which is present in over 70 countries and employs around 4400 people.




Trox UK Ltd, Caxton Way


IP24 3SQ

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022