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Medical Receptionist Apprentice Woodland Road Surgery

Here you will join our team to deliver vital services to patients who are on a journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, this job is for you!

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage

    £11,544.00

  • Working week

    30 hours (probable pattern below but to be confirmed on appointment) Monday – 11am-5pm Tuesday – 8am-2pm Wednesday – 1pm-7pm Thursday – 8am-2pm Friday – 11am-5pm

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    30 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000060925

  • Positions

    1 available

What will the apprentice be doing?

This is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, then this job is for you!

 

 Duties include.

·        Managing patient requests in person, on the phone and via written communication

·        Booking, amending, rescheduling, and cancelling patient appointments

·        Distributing prescriptions

·        Action patient care follow- up arrangements as per clinicians’ instructions

·        Advising patients of chargeable services and processing payments

·        Providing patients with information about the Practice Services

·        General housekeeping of reception and waiting areas

·        Arranging transport and home visits

·        Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

·        Maintaining and updating the practice patient database.

·        Ensuring confidentiality and data protection is always observed.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Busines Administator level 3 (functional skills if needed)

Full training will be given by the employer for the role with the support of the training provider.

What is the expected career progression after this apprenticeship?

Having gained a year’s worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4 or above) Desired

About the employer

This is a busy GP Practice serving the local community of Northfield. Providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything that we do

Employer

Woodland Road Surgery

Address

57 WOODLAND ROAD

NORTHFIELD

BIRMINGHAM

B31 2HZ

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Training

Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Contact

Lilly Oliver-Jones

l.oliver-jones@barnsley.ac.uk

07791876209

Apprenticeship standard

Business administrator

Level 3 (A level)


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