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Medical Receptionist Apprentice DR A LEE, DR F TERREROS, DR K J HALL AND DR L THOMAS

This is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. If you want to start a rewarding career, then this job is for you!

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 7.45am-6.30pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    27 Aug 2022

  • Date posted

    30 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000060870

  • Positions

    1 available

What will the apprentice be doing?

 Duties include.

·        Managing patient requests in person, on the phone and via written communication

·        Booking, amending, rescheduling, and cancelling patient appointments

·        Distributing prescriptions

·        Action patient care follow- up arrangements as per clinicians’ instructions

·        Advising patients of chargeable services and processing payments

·        Providing patients with information about the Practice Services

·        General housekeeping of reception and waiting areas

·        Arranging transport and home visits

·        Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

·        Maintaining and updating the practice patient database.

·        Ensuring confidentiality and data protection is always observed.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitoner level 2, Functional Skills (if needed)

Full training for the role will be provided by the employer, with the support of the training provider.

Each apprentice will be given 20% off their working week allocated to completing the apprenticeship standard.

What is the expected career progression after this apprenticeship?

Having gained a year’s worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Team working, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4 or above) Desired

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively?

About the employer

This is a busy GP Practice serving the local community of Scunthorpe. Providing healthcare and preventative treatments. Ensuring each patient individual needs and experience are our first consideration and at the heart of everything that we do.

Employer

DR A LEE, DR F TERREROS, DR K J HALL AND DR L THOMAS

Address

WEST COMMON LANE MEDICAL

CENTRE

DORCHESTER ROAD

DN17 1YH

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Training

Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Contact

Lilly Oliver-Jones

l.oliver-jones@barnsley.ac.uk

07791876209

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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