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Medical Receptionist Apprentice SALTERS MEDICAL PRACTICE

This vacancy is to join other health care professionals who deliver vital services to our patients. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, then this job is for you!

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £8,754.20

    Wage would be dependant on experience.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    35 hours Monday – Friday 9am – 5pm

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    27 Aug 2022

  • Date posted

    30 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000060854

  • Positions

    1 available

What will the apprentice be doing?

There is a vacancy for an Apprentice Receptionist at the Salters Medical Practice in Droitwich Spa. This is an excellent opportunity to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career, then this job is for you!

 

 Duties include.

·        Managing patient requests in person, on the phone and via written communication

·        Booking, amending, rescheduling, and cancelling patient appointments

·        Action patient care follow- up arrangements as per clinicians’ instructions

·        Advising patients of chargeable services and processing payments

·        Providing patients with information about the Practice Services

·        General housekeeping of reception and waiting areas

·        Arranging transport and home visits

·        Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order.

·        Maintaining and updating the practice patient database.

·        Ensuring confidentiality and data protection is always observed.

 
Mandatory - The full description gives a much richer and more detailed summary of the role and can therefore be more elaborate than the short description. However, be careful not to repeat elements that are covered in other fields you are about to complete e.g., hours, wage, Candidate requirements etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3, Functional Skills (if needed)

Full training for the role will be provided by employer with assistant from the training provider.

Each apprentice will be  given 20% off the job training by their employer to complete the apprenticeship programme.

What is the expected career progression after this apprenticeship?

Prospects description
 

Having gained a year’s worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Team working

Qualifications

GCSE or equivalent Maths & English (Grade 4 or above) Desired

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively?

About the employer

Salters Medical Practice

Employer

SALTERS MEDICAL PRACTICE

Address

THE MEDICAL CENTRE

OMBERSLEY STREET EAST

DROITWICH

WR9 8RD

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Training

Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Contact

Lilly Oliver-Jones

l.oliver-jones@barnsley.ac.uk

07791876209

Apprenticeship standard

Business administrator

Level 3 (A level)

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