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This is a fantastic opportunity to kick start your career in the field of IT in an educational setting.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, shifts of 36 hours a week Days and hours to be confirmed

    Total hours per week: 36

  • Expected duration

    21 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an apprentice, you will work alongside experienced staff, building up knowledge, skills and responsibility, whilst gaining a professional qualification.

Accountabilities would include:

  • To work alongside Trust IT staff to support them within their job roles ensuring the Trust has a successful IT and telecommunications Service.
  • Learn on the job – use skills and experience gained within the multiple Trust site networks to develop a future career in the IT Services Industry.
  • Ensure all IT equipment is up to date and maintained on a regular basis.
  • Manage requests for IT equipment and resources to support learning.
  • Setting up of IT equipment for assemblies, prize giving, special presentations, examinations, assessments, lessons.
  • Collecting and storing IT equipment and materials safely.
  • Maintain IT equipment, undertake basic repairs and basic modifications, reporting all damage to the relevant IT lead.
  • Document Management – including maintenance of up-to-date IT documentation and end user guides.
  • To ensure all IT requests/faults are logged on the IT helpdesk and followed up until resolved.
  • To ensure all network security breaches are investigated, documented and logged. Passing reports to the relevant IT lead.
  • To update records and report issues relating to the schools’ wireless systems.
  • To update records and report issues relating to the schools’ door entry systems.
  • To proactively monitor and report issues relating to the schools’ IT systems.
  • To Monitor and report issues relating to the schools’ broadband systems
















What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard.

This standard aligns with the following professional recognition:

RITTech for 3

What is the expected career progression after this apprenticeship?

Typical job titles include:

  • 1st & 2nd line support telecoms technician
  • Cloud technician
  • Communications technician
  • Cyber/security support
  • Data centre support technician
  • First-line support
  • Help desk support
  • It field technician
  • It support analyst
  • It support officer
  • Maintenance support technician
  • Network field operative
  • Network support
  • Office it technician
  • Telecommunications technician

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Administrative skills, Good Telephone manner


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

You will be primarily based at Marshalls Park Academy in Romford and may also be required to work at other Trust sites in neighbouring Thurrock.

About the employer

We are a Multi Academy Trust who wish to ensure our sector remains supportive and exciting, and we welcome candidates who are looking to embark on their first, or a new stage of development. This is an exciting time to join SWECET, which was established in 2015 with the belief that every young person in our community needs and deserves an education that will maximise their future life chances. Our colleagues are critical to achieving this vision and securing the best futures for our young people. In return for their dedication to achieving our vision, we offer our colleagues: • Competitive salaries. • Full and comprehensive induction with training and tailored pathways for individual career progression. • Reduced gym membership at a Trust school. • Becoming part of a growing organisation.




Stifford Clays Road



RM16 3NJ

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Training provider



Diane Ridgley


Apprenticeship standard

Information communications technician

Level 3 (A level)

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