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Customer Service Apprentice GALAXY INSULATION AND DRY LINING LIMITED

To provide administrative support to the branch, adhering to branch procedures, achieving optimum branch efficiency, ensuring the protection of business assets and reporting any variances to the Branch Manager/Director to instigate corrective action. Working effectively with other branch staff and providing excellent customer service.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

    Annually

  • Working week

    Monday to Friday 8.30am - 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    23 Aug 2022

  • Date posted

    04 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000060587

  • Positions

    1 available

What will the apprentice be doing?

Dealing with telephone calls both internally and with external customers and suppliers Dealing with incoming post and emails Order processing Ensuring all branch staff adhere to procedures within their individual role Look for variances in day end reports Petty cash control General branch filing Resolve supplier queries Resolve customer queries General administrative support

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a L2 Customer Service Practitioner Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

What is the expected career progression after this apprenticeship?

The company is undergoing significant growth so progression opportunities include across the growing business as well as progression opportunities onto a higher level qualification.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, IT skills

Qualifications

GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

Galaxy Insulation and Dry Lining is a market leading independently owned insulation supplier. Established in 2009, Galaxy has continued to grow and expand rapidly under the management of a highly dedicated and motivated team with years of Construction Industry experience. The last 4 years has seen the business grow from 40 to over 200 employees and now operating across 7 UK locations, allowing customers access to the products they need, when they need them.

Employer

GALAXY INSULATION AND DRY LINING LIMITED

Address

Unit 5

Logic Leeds

Skelton Moor Way

LS15 0BF

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Training

Training provider

MEADOWHALL TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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