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Customer Service apprentice The Willwriting Partnership

This is an exciting opportunity with an immediate start for the right candidate to join a growing team in a stable industry. The head office in Bury services a nation-wide team of consultants that help people to put their legal affairs in order with wills, lasting powers of attorney, trusts and other estate planning services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am -5.00pm

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    29 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful candidate will perform marketing duties, assisting the head of marketing to generate new business for our consultants. Duties will include

  • Arranging events
  • Booking appointments
  • Communicating with clients and consultants and supporting the management team with administrative functions
  • Required to answer phones and direct calls appropriately.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service practitioner level 2 apprenticeship standard

This qualification requires college attendance once per month.

What is the expected career progression after this apprenticeship?

Following the successful completion of your apprenticeship, we will consider the most appropriate progression route based on your skills and abilities and plan for your further development within the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

A high attention to detail will be needed along with a strong competence in English, with a focus on spelling and grammar. Applicants need to be confident about their ability to perform in a busy office as part of a team and must be willing to take full responsibility for the quality of work they produce. Candidates will need to be familiar and competent in their use of technology, in particular with Microsoft-based applications such as Windows, Word and Excel. Confident telephone manner to contact current & prospective clients. As the successful candidate will be answering phones, sending letters and sending emails, they will need to be able to communicate extremely well in a friendly and professional manner

About the employer

We are Estate Planners and Will Writers. A multi award-winning company and have been Willwriting will since 1999. We are here to help people put their affairs in order taking the responsibility for a quality of service from start to finish.


The Willwriting Partnership






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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Aug 2022