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First Line Support Technician Apprentice EDGE IT CONSULTING LIMITED

Looking for a career in the IT industry? We are looking for new talent within our friendly organisation to help deliver outstanding services to our customers. We are looking for motivated, hard-working people who are passionate about technology. Our apprenticeship programme is intended for candidates who are looking for a career in IT.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Aug 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday to Friday 08:00am 5:00pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    25 Aug 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000059816

  • Positions

    2 available

What will the apprentice be doing?

Supporting the Technical Team, you will be providing general assistance to the team including workshop repairs and commissioning of equipment, deliveries, documentation, 1st Line support both onsite and remotely.

You will be exposed to a range of technologies including networking, wireless, desktop devices, audio visual systems and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.

• Respond to Helpdesk requests remotely
• Answer incoming calls and log tickets using our PSA system
• Carry out configurations of PC’s prior to dispatch.
• Provide technical support for Client systems including Server, Desktop, Cloud and networking infrastructure.
• Escalate issues in line with Edge IT guidance
• Carry out network documentation and reporting
• Assisting with sourcing spare parts and replacement equipment
• Assisting Technical team with maintenance tasks and installs

What training will the apprentice take and what qualification will the apprentice get at the end?

The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.

TRAINING MODULES COVERED
• CompTIA A+ Core 1
• CompTIA A+ Core 2
• Microsoft Azure Fundamentals
• Microsoft 365 Fundamentals

What is the expected career progression after this apprenticeship?

We are looking to offer full time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade A*-C/9-4) Desired

About the employer

Edge IT is a growing IT Services Provider, working with all types of organisations across many different business sectors. We specialise in supporting rapid-growth organisations to ensure our clients technology not only works for them but adds real value to their organisation. Our team of consultants, project managers and technicians enable companies without internal IT resources to manage their IT and technology effectively. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.

Employer

EDGE IT CONSULTING LIMITED

Address

DEVONSHIRE BUSINESS CENTRE

WORKS ROAD

LETCHWORTH GARDEN CITY

SG6 1GJ

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Training

Training provider

SOLVEWAY LIMITED

Contact

Jalna Jane Mcgilly

jalnamcgilly@solveway.co.uk

07966455197

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Aug 2022