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Business Administrator Apprenticeship RAPID RESPONSE MAINTENANCE LTD

Managing jobs that come in day to day including scheduling, processing, calling customers, and organising materials. You will be dealing with clients ensuring excellent customer service is given and that both the client and customer are satisfied with the service provided. You will use a in house system to scope and monitor day to day tasks.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00am – 5.30pm with a 1 hour lunch break

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000059764

  • Positions

    1 available

What will the apprentice be doing?

  • Logistics, planning engineers’ day of work.
  • Undertake and lead reactive jobs including ordering materials to ensure planned works run successfully.
  • Use in house system to scope and monitor day to day tasks.
  • Minute taking during meetings and creating logs as appropriate.
  • Answering telephone calls and calling customers providing excellent customer service.
  • Dealing with complaints as and when needed via telephone with customers.
  • Provide recommendations of improvements to management.
  • Create reports to send to clients.
  • Review other members of the team’s work.
  • Apply problem solving skills and resolve any issues that arise throughout the day with reactive jobs.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
  • All delivered within the work place via online training and at Colchester Institute Campus.

What is the expected career progression after this apprenticeship?

  • Future roles within the company could be Maintenance Co-ordinator or a team leader.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent 5 GCSEs including maths and English (Grade 9-4/A*-C) Essential

Things to consider

There will be long periods of working on a computer. You will be required to work one day over the Christmas period and you may be in the future be asked to work a weekend day as overtime.

About the employer

Rapid Response Maintenance is a maintenance reactive company that specialises in the following trades; gas, plumbing, electrics, roofing, and all general maintenance works.

Employer

RAPID RESPONSE MAINTENANCE LTD

Address

UNIT 16

HALL FARM

CHURCH ROAD

CO7 8SD

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Training

Training provider

COLCHESTER INSTITUTE

Contact

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Aug 2022