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Apprentice Insurance Advisor NFU Mutual

At NFU Mutual, we are looking for candidates to join our Customer Services team, providing first class excellent customer service to a wide range of personal and commercial insurance customers.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 09.00 – 17.00

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    29 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As a Customer Services Advisor within our growing team, you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional service, you will handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks with a ‘can-do’ proactive attitude. You will also maximise inbound sales opportunities, cross selling to existing clients and assisting with renewal retention.

This role is an exciting opportunity for anybody who is looking to join a successful branch of NFU Mutual with the opportunity for future development within our business.’’

The first 3 months of anyone’s role within our agency is completing the inhouse NFU Mutual training programme – leaning the products, sales and customer services skills.  This starts with Motor and Personal insurances which can take 3 – 6 months, and then moves on to High net worth Bespoke Insurance and Commercial within 12 – 24 months.

Throughout training, the apprentice will be expected to take customer calls, process new quotes and changes to existing customer policies.  Review customer renewals alongside general administrative tasks such as post, renewal document preparation.

The apprentice will have opportunity to shadow senior team members out at customer premises doing either new business quotes or renewal reviews.

Duite to include:

  • Complete NFU Mutual training programme
  • Work with Babington to complete the Insurance Practitioner Level 3 qualification
  • Deliver excellent customer service
  • Handle incoming telephone enquiries for new quotes and process changes to existing customer policies
  • Make outbound calls to customer who wish to obtain insurance quotes
  • Identify and initiate cross-selling opportunities and activities to new and existing customers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Insurance Practitioner Level 3

What is the expected career progression after this apprenticeship?

This role would progress onto a customer facing role visiting customers at their homes and business premises dealing with personal, high net worth and commercial insurances.  There are other roles that individuals could progress into such as agency management, compliance management or to become a business partner (Insurance Agent)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Willingness to learn, Honest and trustworthy, Reliable


GCSE or equivalent Maths and English (Grade Grade A-C/8-4) Essential

Things to consider

We represent a nationally recognised insurance and financial services brand We are a growing business with room for progression within our business for example: Customer facing Insurance advisors, Agency Managers, Agents (partners) Competitive Salary plus profit share bonus depending on business performance. We provide free parking in Knutsford town centre, Health and wellbeing benefit package including discounted gym membership, Life insurance & NEST pension Holidays start at 23 days plus bank holidays increasing to 25 plus bank holidays after 3 years’ service and then to a maximum of 27 plus bank holidays after 5 years’ service. Regular team social events in the Summer and Christmas

About the employer

We are and Agency for NFU Mutual situated in Knutsford town centre, providing Insurance and Financial Services solutions to commercial and personal customers. We help our customer via telephone or in person at their home or business premises. We provide a wide range of products such as motor, home and business insurance and also have a Financial Advisor who can advise our customer on their investments, pension or protection such as life insurance. We pride ourselves on our excellent customer service and that is one of the reasons why over 95% of our customers chose to renew their insurance with us each year.


NFU Mutual





WA16 6BU

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Training provider



Jamie Dobson

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

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