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International Freight Forwarding Apprentice (Air Freight) DHL GLOBAL FORWARDING (UK) LIMITED

An apprenticeship to become an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of freight via air or ocean, and / or road. This can include exporting and importing goods from and to the UK and across the world. The main focus will be working in the Air Freight Department.

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Closing date: 23 Aug 2022

Apprenticeship summary

  • Annual wage


    The salary for this role is £14,625 - £17,000 for first year

  • Working week

    Monday to Friday (9am until 5.30pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    01 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Customers’ logistics by arranging the movement of Freight via Air or Ocean, and / or Road. This can include exporting and importing goods from and to the UK and across the world. The main focus will be working in the Air Freight Department.

Key activities can include:

  • Develop relationships with customers (internal / external).
  • Ensure all customer enquiries are responded to promptly and professionally.
  • Adhere to Customs Compliance procedures and documentation.
  • Ensure each ‘Job File’ is fully and accurately completed.
  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
  • Work with DGF departments on Ocean or Air freight planning and coordination.
  • Liaise with DGF Transport and Warehouse teams on Ocean or Air freight planning and coordination.
  • Liaise with overseas offices on Ocean or Air freight planning and coordination.
  • Maintain mandatory milestones through the Company's Freight Forwarding system.
  • Use Company systems to create, manage and maintain the movement of freight.
  • Update the Company’s customer complaints system with all required inputs.
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Freight Forwarding Specialist apprenticeship standard.

  • On the job training delivered by the employer.
  • Allocation of an apprenticeship delivery coach who will carry out:
    Regular training.
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
  • Identify, track and support 20% off the job training activities.
  • Quarterly formal progress review meetings; identifying learning achievements and next steps.

What is the expected career progression after this apprenticeship?

For the right candidate, based on your development and performance during the apprenticeship, the aim is that apprentices move into a permanent position within the business towards the end of their Fixed Term Contract - subject to a suitable vacancy being available at that time and in line with the selection process for the role. We also offer a competitive salary with incremental increases and benefits in line with employees.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Eager to learn, Positive attitude


GCSE or equivalent 5 GCSE’s including Maths and English (Grade A*-C/ 4-9) Essential
A Level or equivalent Additional Subject (Grade A - E/Pass Grade) Essential

About the employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 900 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.




Wellington House

Starley Way


B37 7HB

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Training provider



Apprenticeship Recruitment Team


Apprenticeship standard

International freight forwarding specialist

Level 3 (A level)

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