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Customer Service Apprentice Wren Kitchens

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years opening over 100showrooms, winning multiple awards including the UK’s Number 1 place to work! With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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Closing date: 15 Sep 2022

Apprenticeship summary

  • Annual wage

    £19,760.00

    National living Wage

  • Working week

    Mon-Fri 9am-5.30pm

    Total hours per week: 40.0

  • Expected duration

    13 Months

  • Possible start date

    16 Sep 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000059351

  • Positions

    12 available

What will the apprentice be doing?

Throughout your apprenticeship you’ll be fully trained on how to resolve any customer queries and issues through various channels of communication.

The main duties of the role will include:

Answering calls
Responding to emails
Monitoring processes that can improve the customer experience
Keeping customers updated

What training will the apprentice take and what qualification will the apprentice get at the end?

We are looking for bright, friendly and attentive people who are truly customer focussed to join our busy Customer Service Team. You’ll be working towards a Level 2 Customer Service Practitioner apprenticeship, delivered through monthly workshops, theatre based learning and masterclasses. On-going skills coach will be provided.

What is the expected career progression after this apprenticeship?

There will be an opportunity to progress onto a permanent contract.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Creative, Initiative, Non judgemental, Patience, friendly, approachable

Qualifications

GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

What Wren offer: Our Apprentices benefit from a salary which will be above the minimum apprenticeship wage and have access to the same range of benefits as all our employees, including: • Use of our free on-site gym • Free refreshments • Subsidised meals in our restaurants • Refer a Friend schemes • Employee of the month awards!

About the employer

Wren Kitchens is a privately owned British designer, manufacturer, and retailer of kitchens. It has 106 stores

Employer

Wren Kitchens

Address

The Nest

Falkland Way

Barton-upon -Humber,

DN18 5RL

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Training

Training provider

THE APPRENTICESHIP COLLEGE LTD

Contact

Rochelle Wallace

r-wallace2010@hotmail.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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