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Apprentice IT Support Technician PREMIER MODULAR LIMITED

We are looking for an Apprentice Support Technician to join our busy team to provide key support to our organisation. The successful candidate will be responsible for providing 1st Line ICT support to all our customers and ensuring the highest level of customer service are maintained.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £11,044.80

  • Working week

    Days and shifts are to be confirmed.

    Total hours per week: 40

  • Expected duration

    21 Months

  • Possible start date

    14 Oct 2022

  • Date posted

    27 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000059207

  • Positions

    1 available

What will the apprentice be doing?

  • Talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced
  • Maintain an accurate record of all issues encountered, the corrective steps undertaken, and any resolution(s) found.
  • Perform diagnostic tests and troubleshooting to identify customer issues
  • Take ownership of customer issues and ensure they are carried through to completion
  • Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA)
  • Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications
  • Contribute to the maintenance of the asset database to ensure all items are fully accounted for

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 IT Solutions Technician Apprenticeship
  • Training will take place at the employer's site in Brandesburton and at East Riding College

What is the expected career progression after this apprenticeship?

  • Potential to secure permanent employment
  • Level Three Foundation Diploma in Computing

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Patience, Driving Licence, Own transport, Time management

Qualifications

GCSE or equivalent 5 GCSEs (Grade 4) Essential
GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

The reputation and customer base of Premier Modular Ltd are the envy of many competitors in the modular buildings construction market, a position built on the quality of our customer service, product range and our off-site modular construction facilities. When it comes to know-how and innovation we are proud to be leaders in our industry. We manufacture cost-effective, functional, comfortable and inspirational modular buildings for sale and portable modular buildings for hire. A strong heritage Premier is owned by the Waco International group. The UK company was formed by the merger of the Premier Transline and Interlink brands, when Waco International acquired the latter in 2004. In 2011 Premier also acquired the intellectual property rights of Britspace, including the design rights to Britspace modular prefabricated buildings and relocatable buildings, enabling us to offer an even wider range of modular accommodation solutions. The group employs over 3,000 people worldwide and has a turnover of £250m, making us part of a financially robust global organisation. This gives us the financial platform to take on and complete major modular buildings construction projects successfully and the financial strength to develop new products and to keep our modular building manufacturing facilities at the forefront of industry practice. How we work Premier can work as either the main contractor or a sub-contractor and have considerable experience of working within a network of supplier parties and project stakeholders. We also deliver off-site construction turnkey packages, where we manage everything, taking total ownership of the modular buildings construction project from start to finish, creating a building ready for immediate use. More about the advantages of turnkey solutions Manufacturing We are leading modular building manufacturers and have a modern, purpose built off-site construction facility on a 22 acre site in East Yorkshire, with the capacity to produce over 200 modules per month - that's over 7,000m2 of modular buildings per month.

Employer

PREMIER MODULAR LIMITED

Address

Catfoss Lane

Brandesburton

Driffield

YO25 8EJ

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Training

Training provider

TEC PARTNERSHIP

Apprenticeship standard

IT solutions technician

Level 3 (A level)


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022