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Customer Service and Telesales Apprentice LOSCOE CHILLED FOODS LIMITED

Loscoe Chilled food are looking to add an effective, motivated customer service and telesales apprentice to their team who will not only sell but look after customers and maintain relationships. You will also be carrying out market research bringing you a varied day every day.

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Closing date: 06 Sep 2022

Apprenticeship summary

  • Annual wage

    £26,000.00

  • Working week

    09:00 - 16:00 Monday to Friday Some flexibility may be required at busy times, hours may be varied with notice

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    24 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000058938

  • Positions

    1 available

What will the apprentice be doing?

  • Sell products and services by calling prospective clients
  • Building relationships by maintaining contact, delivering exceptional customer service and being positive about the companies services
  • Diarising call backs and ensuring that promises are kept with regard to customer service
  • Sending out emails to summarise conversations and to confirm the company offer to each potential customer
  • Carrying out market research
  • Setting of appointments for senior sales managers
  • Managing diaries
  • Offering trial services to help convert new sales
  • There is the potential that you may, when confident and comfortable, be able to visit some of your client base on a face to face basis. This may help to enhance the relationship and increase market share of their business

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

The Customer service programme has been enhanced by the addition of some sales units that will help you professional development in this role.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon completion of this apprenticeship, further and enhanced career prospects may be made available to you alongside higher level learning to help support. Roles that could be available in the future might include; team leader, management and national sales roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired
Other Driving Licence (Grade Full) Desired

About the employer

Specialist Manufacturers of quality meat products. Independent and family owned since 1800's, Supplying to the food service industry, manufacturing and retail sectors.

Employer

LOSCOE CHILLED FOODS LIMITED

Address

Grange Farm Factory, Heanor Road

Loscoe

Heanor

DE75 7JT

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leoni

apprenticeships@wnc.ac.uk

01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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