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Customer Service Specialist Apprentice NATIONAL FLEET SERVICES LTD

This is an exciting opportunity for someone to join a well established vehicle finance business based in Bromsgrove to undertake a wide range of customer service functions to support the business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2022

Apprenticeship summary

  • Annual wage


  • Working week

    09.00 - 17.00 Mon-Fri

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    05 Nov 2022

  • Date posted

    24 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

This is a varied role and duties will include: Being involved in the sale's process from order to delivery This will include sending customers documents, checking documents, filing and answering queries via email and phone. Update customer management system and keep up to date Scan and store approximate information Liaise with other staff members and departments Learn to offer high level of service to customers Work within Financial Conduct Authority (FCA) guidelines and following correct procedures (full ongoing training will be given)

What training will the apprentice take and what qualification will the apprentice get at the end?

Teaching and learning the skills, knowledge and behaviours within Customer Services

What is the expected career progression after this apprenticeship?

The company will offer long term career progression on successful completion of the apprenticeship. The hourly rate will start at £6.50 per hour but will increase throughout the apprenticeship, you will have reviews every 3 Months for this increase.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Initiative


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

Have you considered the suitability of the location, hours, pay prior to applying?

About the employer

At National Fleet Services our approach is to develop a true partnership with individuals and businesses, working behind the scenes to ensure peace of mind and hassle free motoring for your car, your employees car or your company fleet. National Fleet Services was set up in 1996 to specialise in supplying both cars and vans to Business Users. In this time we have been highly successful. Our customers have a dedicated team available to them to handle their day to day queries. We do not have the high turnover of staff that affects a lot of larger companies. This has proved popular and has contributed towards our success within the fleet industry. We specialise in all types of car finance such as PCP, HP, Finance Lease & Outright Purchase, but in particular Car leasing, Van leasing and Contract hire in the UK. We can cater for all needs and arrange suitable finance for the private individual, business or even if you are a large fleet customer. Please select from the menu options to search our website for our latest deals or alternatively if you are not sure how to finance your new vehicle or you require some general advice then call National Fleet Services now on 0121 45 45 645 and speak to one of our qualified advisors who will be pleased to help.




5 The Croft

B60 4JE

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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Nov 2022