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IT Support Technician Apprentice (John Finch Computers Ltd) John Finch Computers Ltd

Estio Training has an exciting new opportunity for an IT Support Technician Apprentice with John Finch Computers a computer support and services company based in Hereford.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answer Incoming calls
  • IT Support via the internal helpdesk
  • Troubleshooting Duties
  • Installing Windows
  • Upgrading Hardware
  • Replacing faulty components

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintain system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs of your business.

What is the expected career progression after this apprenticeship?

The role offers long-term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Initiative, Microsoft 365, Windows 7,8,10,11, VLAN, VPN, Remote access sites, Draytek router experience, Windows server 2012, General helpdesk duties, Good time keeping, Self motivated


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

A full UK Driving licence is desirable but not essential.

About the employer

John Finch Computers provide IT support services to home and small businesses in and around Herefordshire and the surrounding counties.


John Finch Computers Ltd


Mortimer House

Holmer Road




Nabila Lotfy

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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