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Customer Advisor Apprentice Dartford Borough Council

This is a fabulous opportunity to work in a busy and friendly team within Customer Service Department within Dartford Borough Council, dealing with a variety of queries from the residence of Dartford. This role is to provide outstanding Customer Service for the council’s internal and external customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,254.44

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday 08.45am – 17.15pm. Friday 08.45am – 16.45pm. Unpaid 1 hour lunch break. 20% Paid time during working hours to complete learning.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    07 Nov 2022

  • Date posted

    21 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000057685

  • Positions

    2 available

What will the apprentice be doing?

An exciting opportunity has arisen within Dartford Borough Council for 2 Customer Service Apprentices. This role is to provide outstanding Customer Service for the council’s internal and external customers. You will be the Councils first point of contact for face to face, telephone and email enquiries for many of our key services and be given an excellent opportunity to develop existing customer service skills. Applications are welcome from those that have the desire to deliver an outstanding customer experience and would like to work and study for an apprenticeship within this organisation.

As a Customer Advisor Apprentice you will be given all the necessary training, support and first-hand experience required to complete your qualification.

Your duties will include:

  • Covering reception
  • Cheque processing
  • Scanning & indexing documents
  • Dealing with telephone enquiries on the General Enquiries, Waste and Payments lines

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2.
  • On the job training with the employer whilst working towards the Apprenticeship Standard.  
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What is the expected career progression after this apprenticeship?

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification.
  • Many employers retain apprentices in full/part time positions.
    The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Ability to follow instructions, Adaptable approach, Enthusiasm to learn new skills, Flexible, Positive attitude

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

INTERVIEW - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel Information - Next to Dartford Station Free Parking at Acacia Hall

About the employer

Dartford Borough Council comprises of the town of Dartford and eight surrounding parishes. The population of the Borough has more than 112,000 residents and approximately 47,471 households, which is increasing due to the new builds being built in the Borough, to which it provides services including Planning/Building Control, Parking, Council Tax and Housing Benefits, Environmental Health, Refuse/Recycling, Parks and Housing. Dartford is at the heart of one of the Government’s key growth zones within the Thames Gateway and will continue to see new homes and new jobs created in the borough over the next 25 years – an addition to the existing 112,000+ residents in the Borough. Dartford is at the heart one of the Government’s key growth zones within the Thames Gateway and will continue to see more new homes and jobs created in the borough over the coming years.

Employer

Dartford Borough Council

Address

Civic Centre

Home Gardens

Dartford

DA1 1DR

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Training

Training provider

KENT COUNTY COUNCIL

Contact

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Oct 2022