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Level 3 IT Solutions Technician Apprenticeship Hardenhuish School Ltd

Our apprenticeship gives the opportunity to work as part of the Hardenhuish ICT Support team supporting teachers, pupils, and support staff. Our technicians develop a wide range of technical knowledge from physical networking through to management of software packages, on-premises infrastructure through to cloud services.

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Closing date: 18 Jul 2022

Apprenticeship summary

  • Annual wage


    Wage £13,468 - £15,392

  • Working week

    Monday – Thursday: 8am – 4pm Friday: 8am – 3.30pm 30 minute unpaid lunch break

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    08 Aug 2022

  • Date posted

    21 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Respond to and prioritise ICT queries from staff and students and record information about tasks completed. 

Produce and maintain ICT service records, user guides and other relevant documentation. 

Support staff, students, governors and parents in using software to enable them to work effectively and efficiently. 

Administer on-premises and cloud user accounts and groups including creation of basic scripts to automate processes.

Complete basic administrative functions for the ICT Support team.

Follow appropriate procedures to manage and troubleshoot remote desktop infrastructure. 

Troubleshoot and make basic changes to the school’s IP telephony system. 

Maintain an accurate record of inventories for all software and hardware. 

Evaluate, package, install, configure, maintain and troubleshoot ICT software including firmware patches. 

Install, maintain and repair ICT hardware. 

Liaise with third parties to access hardware and software support and maintenance. 

Assist with the installation of network upgrades, including cabling. 

Apply sound knowledge of, and exemplify best practice in, cybersecurity to mitigate threats to the school's network and data. 

Configure and troubleshoot network equipment including implementing and allocating VLANs and trunks on network switches. 

Operate, troubleshoot, and configure the school’s IP CCTV cameras, applying sound knowledge of data protection policies. 

Maintain, upgrade and operate the school sound and lighting systems. 
Provide lighting and sound service for events e.g. school productions and open evenings. 

Develop skills and knowledge via training from other team members in order to better support the school and be effective within this technical role. 

Contribute to the ICT team’s departmental plans.

Take an important role in ensuring the safeguarding of all pupils and students including by applying safeguarding procedures to alerts from ICT monitoring systems. 

Support students with special educational needs in setting up personal devices with school software. 

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Apprenticeship L3 Standard

How is it delivered?

Weekly ‘day release’ for 28 weeks to cover mandatory units – term time only (Includes 5 weeks of revision sessions)
Weekly ‘day release’ for Hardware or Software pathways – 7 weeks for software, 8 weeks for hardware. Apprentices will have the option to attend all sessions or just those for their chosen pathway. Term time only.
Online learning – Approximately 103 hours
Apprentices can begin their training with Assessor-based meetings to meet the SK&B in the Standard.
Assessor/Employer reviews held every 12 weeks as a minimum.
End Point Assessment (EPA)

Knowledge Test – Comprised of four Knowledge Units each based on multiple-choice questions
Project and Interview – Comprised of two parts: a project giving the apprentice the opportunity to undertake a business-related project away from the day to day workplace, followed by a structured interview with an independent assessor - assessing the knowledge, skills and behaviours within the standard demonstrated in the project as well as drawing on those demonstrated in their portfolio
Apprenticeship standard
IT solutions technician

What is the expected career progression after this apprenticeship?

Hardenhuish ICT Support staff move on to a wide range of IT roles in education and beyond. The role develops a broad base of technical skills including networking, hardware and software installation and maintenance, IT management systems, Microsoft cloud services, customer service skills and ITIL.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working


GCSE or equivalent 5 GCSEs in total to include Maths and English (Grade 4 or above) Essential

Things to consider

You will need to complete pre-screening paperwork and have a chat with New College to discuss any experience, interest in the apprenticeship and how it is delivered You will need to complete initial assessments in maths and English By submitting your application, you confirm that you are happy for New College Swindon to share your information with the employer as part of the application process

About the employer

Hardenhuish is an 11-18 co-educational comprehensive school set in the magnificent parkland of the former Hardenhuish Manor and Chippenham Grammar School. We enjoy and enviable reputation locally and nationally as a high performing academy. Our status as a Microsoft Showcase School puts us at the leading edge of new technologies and we are continually exploring ways to incorporate ICT into lessons in a meaningful way.


Hardenhuish School Ltd


Hardenhuish Lane



SN14 6RJ

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Training provider



Carly Taylor

07595 201840

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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