Level 3 IT Solutions Technician Apprenticeship Hardenhuish School Ltd
Our apprenticeship gives the opportunity to work as part of the Hardenhuish ICT Support team supporting teachers, pupils, and support staff. Our technicians develop a wide range of technical knowledge from physical networking through to management of software packages, on-premises infrastructure through to cloud services.
Closing date: 18 Jul 2022
Wage £13,468 - £15,392
Total hours per week: 37.0
Possible start date
08 Aug 2022
21 Jun 2022
Level 3 (A level)
What will the apprentice be doing?
Respond to and prioritise ICT queries from staff and students and record information about tasks completed.
Produce and maintain ICT service records, user guides and other relevant documentation.
Support staff, students, governors and parents in using software to enable them to work effectively and efficiently.
Administer on-premises and cloud user accounts and groups including creation of basic scripts to automate processes.
Complete basic administrative functions for the ICT Support team.
Follow appropriate procedures to manage and troubleshoot remote desktop infrastructure.
Troubleshoot and make basic changes to the school’s IP telephony system.
Maintain an accurate record of inventories for all software and hardware.
Evaluate, package, install, configure, maintain and troubleshoot ICT software including firmware patches.
Install, maintain and repair ICT hardware.
Liaise with third parties to access hardware and software support and maintenance.
Assist with the installation of network upgrades, including cabling.
Apply sound knowledge of, and exemplify best practice in, cybersecurity to mitigate threats to the school's network and data.
Configure and troubleshoot network equipment including implementing and allocating VLANs and trunks on network switches.
Operate, troubleshoot, and configure the school’s IP CCTV cameras, applying sound knowledge of data protection policies.
Maintain, upgrade and operate the school sound and lighting systems.
Provide lighting and sound service for events e.g. school productions and open evenings.
Develop skills and knowledge via training from other team members in order to better support the school and be effective within this technical role.
Contribute to the ICT team’s departmental plans.
Take an important role in ensuring the safeguarding of all pupils and students including by applying safeguarding procedures to alerts from ICT monitoring systems.
Support students with special educational needs in setting up personal devices with school software.
What training will the apprentice take and what qualification will the apprentice get at the end?
IT Solutions Apprenticeship L3 Standard
How is it delivered?
Weekly ‘day release’ for 28 weeks to cover mandatory units – term time only (Includes 5 weeks of revision sessions)
Weekly ‘day release’ for Hardware or Software pathways – 7 weeks for software, 8 weeks for hardware. Apprentices will have the option to attend all sessions or just those for their chosen pathway. Term time only.
Online learning – Approximately 103 hours
Apprentices can begin their training with Assessor-based meetings to meet the SK&B in the Standard.
Assessor/Employer reviews held every 12 weeks as a minimum.
End Point Assessment (EPA)
Knowledge Test – Comprised of four Knowledge Units each based on multiple-choice questions
Project and Interview – Comprised of two parts: a project giving the apprentice the opportunity to undertake a business-related project away from the day to day workplace, followed by a structured interview with an independent assessor - assessing the knowledge, skills and behaviours within the standard demonstrated in the project as well as drawing on those demonstrated in their portfolio
IT solutions technician
What is the expected career progression after this apprenticeship?
Hardenhuish ICT Support staff move on to a wide range of IT roles in education and beyond. The role develops a broad base of technical skills including networking, hardware and software installation and maintenance, IT management systems, Microsoft cloud services, customer service skills and ITIL.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
NEW COLLEGE SWINDON
IT solutions technician
Level 3 (A level)
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