IT Services Technician Apprenticeship MAX FRIMOND CONSULTING LIMITED
Your key role will be office-based to provide a diverse range of technical support to an external customer base, focusing on Microsoft technologies and providing customer-facing solutions. The role will provide the ideal candidate with an opportunity to work with a great team to progress and develop technical skills.
Closing date: 29 Aug 2022
Apprenticeship summary
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Annual wage
£16,000.00
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Working week
Monday to Friday. Minimum 30 hours per week and a maximum of 40 hours per week.
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
30 Sep 2022
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Date posted
20 Jun 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000057213
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Positions
1 available
What will the apprentice be doing?
· Develop and maintain good working relationships with clients to promote a high level of customer service;
· Taking IT support calls, logging, resolving, and escalating them in the helpdesk ticketing system where appropriate;
· Monitoring customer systems and acting on alerts;
· Resolution of 1st line support issues and requests via telephone, remotely and onsite visits;
· Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware,
backups, printers, internet connectivity routers/firewalls and Windows Server administration;
· Building and configuring PCs, servers, networks ready for deployment;
· Administration of Microsoft 365, Google Workspace tenants;
· Configuration and administration of networking devices such as routers, firewall and Wi-Fi access points & systems;
· Deployment and administration of VoIP and CCTV systems;
· Administration of hardware inventories and software licenses;
· Documentation of all clients assets.
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will undertake training at Basingstoke ITEC and achieve a BCS Level 3 ICT qualification.
What is the expected career progression after this apprenticeship?
Potential of a permanent full-time role on completion of Apprenticeship, the opportunity to undertake further training, specialise in a particular area of the business
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 9-4 or A-C) Desired
GCSE or equivalent Maths (Grade 9-4 or A-C) Desired
Things to consider
About the employer
Employer
MAX FRIMOND CONSULTING LIMITED
Address
77A
VICTORIA ROAD
FARNBOROUGH
GU14 7PL
Training
Training provider
BASINGSTOKE ITEC LIMITED
Contact
Sully Bird
sullybird@basingstokeitec.co.uk
01256 471161
Apprenticeship standard
Information communications technician
Level 3 (A level)
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