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IT Services Technician Apprenticeship MAX FRIMOND CONSULTING LIMITED

Your key role will be office-based to provide a diverse range of technical support to an external customer base, focusing on Microsoft technologies and providing customer-facing solutions. The role will provide the ideal candidate with an opportunity to work with a great team to progress and develop technical skills.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Minimum 30 hours per week and a maximum of 40 hours per week.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    30 Sep 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

· Develop and maintain good working relationships with clients to promote a high level of customer service;

· Taking IT support calls, logging, resolving, and escalating them in the helpdesk ticketing system where appropriate;

· Monitoring customer systems and acting on alerts;

· Resolution of 1st line support issues and requests via telephone, remotely and onsite visits;

· Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware,

backups, printers, internet connectivity routers/firewalls and Windows Server administration;

· Building and configuring PCs, servers, networks ready for deployment;

· Administration of Microsoft 365, Google Workspace tenants;

· Configuration and administration of networking devices such as routers, firewall and Wi-Fi access points & systems;

· Deployment and administration of VoIP and CCTV systems;

· Administration of hardware inventories and software licenses;

· Documentation of all clients assets.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will undertake training at Basingstoke ITEC and achieve a BCS Level 3 ICT qualification.

What is the expected career progression after this apprenticeship?

Potential of a permanent full-time role on completion of Apprenticeship, the opportunity to undertake further training, specialise in a particular area of the business

Requirements and prospects

Desired skills and personal qualities

Hard working, Motivated, Excellent time management, Positive attitude


GCSE or equivalent Computer Science (Grade 9-4 or A-C) Desired
GCSE or equivalent English (Grade 9-4 or A-C) Desired
GCSE or equivalent Maths (Grade 9-4 or A-C) Desired

Things to consider

What hobbies do you have, and do they include computers?

About the employer

We are IT Services specialists with over 20 years of experience in the industry, supporting various businesses, including engineering, hospitality, legal, financial and property services in the UK and abroad.







GU14 7PL

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Training provider



Sully Bird

01256 471161

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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