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Apprentice Service Receptionist MOTUS GROUP (UK) LIMITED

We believe in growing and developing our own talent and as an Apprentice you will be given full in-house and the relevant manufacturer training to enable you to become the best that you can be, all whilst working towards your Customer Service standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Days and shifts are to be confirmed

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    07 Oct 2022

  • Date posted

    17 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000056720

  • Positions

    1 available

What will the apprentice be doing?

What will you be doing?

You will be the first point of contact to our customers, receive and agree instructions, and translate into work orders for the Workshop and do this in an efficient, professional and promptly deal with all customers enquires at the desk and on the telephone.

 

Co-ordinate work order progress and priority with workshop supervision to meet customers expectations. Support of service administration areas for holiday and sickness cover.

 

Ensure that the planned number of available hours are pre-booked within requirements.

 

Liaise with Credit Control staff reference credit account customers.

 

Key Accountabilities

 

  • To liaise with customers both face-to-face and by telephone, understand their requirements, interpret them and advise if and when we are capable of satisfying them.
  • Maintain Service/MOT Planners and Workshop Loading, advising customers and workshop when vehicles are due in and completed.
  • Book in work load within our capability to manage.
  • Responsible for the receipt of and handover back of customer vehicles, assisting in the collection or delivery of customer vehicles where necessary.
  • Keep customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.
  • Co-ordination of DAFaid and product recalls and updates ensuring compliance.
  • Housekeeping of the Service Reception area.
  • To adhere to Group Health & Safety and Environmental Policy at all times.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry. Motus Commercials has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Math's (Grade 4/C) Essential

About the employer

What’s In It For You? From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including: Family & Friends Discounted Car Scheme. 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service. Team Member Auto-enrolment Pension Scheme with employer contribution. Onsite mental health first aiders. Discounted Healthcare scheme. Life Assurance. Being brilliant awards. Career progression opportunities. Internal engagement initiatives Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more. We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership initiative.

Employer

MOTUS GROUP (UK) LIMITED

Address

Moreton Business Park, Moreton on Lugg

Hereford

HR4 8DS

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2022