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ATA IT Support Apprentice J3149 SOUTH WEST APPRENTICESHIP COMPANY LIMITED

A great opportunity has arisen within a pharmaceutical company in Barnstaple for an IT Support Apprentice to join their team. The successful candidate will be offered training & study support and report into the IT Service Desk Manager.

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Closing date: 14 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday 8:30am to 4:30pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    17 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000056606

  • Positions

    1 available

What will the apprentice be doing?

  • To provide customer support
  • Track and assign open incidents, work with other service desk colleagues
  • Actively use ITSM software and asset tracking application
  • Provide desktop, laptop, printer, and software troubleshooting services
  • Evaluate new software and hardware solutions
  • Install and test new software
  • Inventory (register) software and hardware and keep updated at all times
  • Perform backup functions - monitor backups and prepare backup tapes for off-site storage
  • Manage IT user documentation

What training will the apprentice take and what qualification will the apprentice get at the end?

The Information communications technician Apprenticeship consists of:

Module 1: Introduction and Core IT Principles

Module 2: Core Cloud and Network Principles

Module 3: Operating System Fundamentals

Module 4: Azure, M365 & Advanced IT Principles

All preparing the apprentice for the Gateway and End Point Assessment

This standard aligns with the following professional recognition:

RITTech for 3

What is the expected career progression after this apprenticeship?

It is expected (but not guaranteed) that on successful completion of the apprenticeship, the candidate will be offered a full time contract.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Action Orientated, Dealing with Ambiguity, Time Management

Qualifications

GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent IT (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

As an Apprentice, South West Apprenticeship Company Limited, the Apprentice Training Agency (ATA) will employ the successful candidate on behalf of this employer.  99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Employer

SOUTH WEST APPRENTICESHIP COMPANY LIMITED

Address

Whiddon Valley

Barnstaple

Devon

EX32 8NS

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


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