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IT Service Apprentice (JET2) Jet2

Estio Training have an exciting new opportunity for an IT Service Apprentice with and Jet2holidays, an Aviation based in Leeds. This is an excellent opportunity for a smart, ambitious, and self motivated individual to join a friendly environment.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    17 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    6 available

What will the apprentice be doing?

  • 1st and 2nd line support analysing prioritising and assigning end user issues in the IT Support Desk System.
  • Troubleshoot desktops and servers for any hardware and software issues, troubleshoot network issues, troubleshoot user equipment such as iPhones, laptops, tablets.
  • Troubleshoot application faults by querying databases, checking log files, and reproducing issues.
  • Building, packing, and distributing kit to our disparate user base.
  • Take ownership of faults and managing them in a logical and methodical manner, and follow up the status of issues on behalf of the user and communicate progress in a timely manner.
  • Address IT issues by prioritising in response to customer service level agreements.
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
  • Create disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
  • Escalate all unresolved cases to 3rd line support and to suppliers and vendors.
  • Contribute to new software rollout, hardware refresh, and network equipment upgrade.
  • Have working knowledge of the network layout and configuration in use within the organisation.
  • Maintain and develop own knowledge and skills to assist with first time fault resolution.
  • Share knowledge with team colleagues by publishing knowledge base articles, participating in training and upskilling.
  • Apply the appropriate security policies to IT tasks in line with organisational requirements.
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras.
  • Documentation of processes and procedures for adoption within the department.

What training will the apprentice take and what qualification will the apprentice get at the end?

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism digital communications, network or support

Some of these modules will include an option to take an examination to receive a professional certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Initiative, Proactive, Willing to learn, Prioritise work loads


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer is the UK's third largest airline, flying from ten UK airports to more than 60 destinations across Europe and beyond. Since our first flight in 2003, we've grown our fleet and taken delivery of 34 brand-new Boeing 737-800NG aircraft. We’ve also sold more than 96 million seats! What’s more, we offer low-cost flights with high class service - this is just part of the reason why we've won so many awards over the years!




Holiday House

Ingram Street


LS11 9AW


Tom Crossland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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