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Apprentice Customer Services Assistant THE CARD GALLERY (UK) LTD

Working in our small Customer Services Team, learning new skills and gaining experience. This will include the setting of proofs to process customer orders, helping customers via email and phone, resolving queries and working together to maintain high levels of customer service for our website customers.

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Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,400.00

  • Working week

    Monday-Friday 9.00-5.20pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    21 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000056451

  • Positions

    1 available

What will the apprentice be doing?

  • Support the company to promote the range of personalised wedding, funeral, birthday and christening stationery, as well as greeting cards, name labels and desk stationery
  • Support customers by phone and email
  • Offering excellent customer service
  • Working within a small team to ensure the smooth running of the business and orders

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 standard

Mentoring in workplace

Day release at Telford College

Regular assessor support

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship we would hope to offer you a full time role in our Customer Services Team.


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

About the employer

Supply personalised and non-personalised stationery via our three websites and Amazon. We are based in lovely offices by the river in Bridgnorth, Shropshire. You would be joining our small Customer Services team of four.

Employer

THE CARD GALLERY (UK) LTD

Address

47 CARTWAY

BRIDGNORTH

WV16 4BG

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Training

Training provider

TELFORD COLLEGE

Contact

Lora Rogers

Lora.rogers@telfordcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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