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2nd Line IT Support Apprentice Wessex IT

Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills then a career with Wessex IT could be just what you’re looking for! We need talented 2nd line engineers to join our fantastic team in Cowfold.

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Closing date: 01 Sep 2022

Apprenticeship summary

  • Annual wage

    £16,000.00

    Wage offered between £14,000 and £16,000 for the first year depending on interview 23 days holiday rising with service to 28 plus public holidays and 2% matched pension contribution.

  • Working week

    8 hours per day each day between the hours of 0800 and 1800 on one of 3 shifts: · 0800-1630 · 0900-1730 · 0930-1800

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    08 Sep 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000056271

  • Positions

    1 available

What will the apprentice be doing?

Your average day would be spent speaking directly to customers – giving them advice and helping them out with our more complex day to day problems. This involves getting to grips with 150+ different customer environments, systems and technologies which is what makes working for an MSP exciting and challenging in equal measure.

Typical duties with this role include:

· Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs

· Investigating and resolving faults and incidents with the IT systems we look after

· Providing remote support using our RMM (Remote Monitoring and Management) system

· Travelling to site to carry out support work where required across the South-East and occasionally London

· Monitoring backup systems and their status

· Responding to alerts and managing incidents, outages and our response

· Performing proactive maintenance and projects – or making recommendations

· Managing tickets and jobs, maintaining accurate notes, paperwork and documentation

· Installations and small projects

· Support and configuration of Hosted Telephone Systems (VoIP)

 

You’d also work up to these duties as you progress:

· Cloud, hosting and data centre operations

· Ticket escalations and more complex problems

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Apprenticeship - Level 3 Information Communications Technician
  • Functional Skills in maths and English if required
  • BCS Award in Coding and Logic
  • BCS Award in Business Processes
  • Microsoft Technology Associate Networking Fundamentals
  • BCS Award in Mobile and Operating Systems
  • BCS Award in Cloud Services

What is the expected career progression after this apprenticeship?

Full-time employment with Wessex IT is expected once the apprenticeship is complete. Further training opportunities with Higher Level Apprenticeships are also available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English and maths (Grade C (4) or above.) Essential

Things to consider

The offices are based in Cowfold, West Sussex and daily travel to and from is necessary.

About the employer

We’re a leading Managed Service Provider (MSP) of outsourced IT and cloud services with a strong and rapid-growing client base. We’ve recently completed two acquisitions as well, so the business is growing, and we want you to be part of this exciting next chapter! Your average day would be spent speaking directly to customers – giving them advice and helping them out with our more complex day to day problems. This involves getting to grips with 150+ different customer environments, systems and technologies which is what makes working for an MSP exciting and challenging in equal measure. At other times you’ll be visiting clients’ sites and helping the projects department with an equally diverse set of projects. We promote an environment where if you enjoy a task or want to learn more about a particular technology – you’ll have opportunities to do more in that area. It’s a busy place to be but we have a super team and a relaxed (but focused) working environment. There’s also a strong support network within the rest of the business to bring out the best in you and we regularly enjoy company social events. At 2nd line we expect you to be comfortable with most of these technologies: · Windows Client Operating Systems (Windows 8, 10, Mac OSX) · Windows Server Operating Systems (2012+) and especially Active Directory and Hyper-V · Solid understanding of small business networking (Routers, Firewalls, VLANs, APs) · PC/Server hardware, troubleshooting and installation · Office 365 deployment and configuration

Employer

Wessex IT

Address

KNIGHT HOUSE

FARREN COURT

THE STREET

RH13 8BP

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Training

Training provider

INVOLVE SELECTION LIMITED

Contact

John Moriarty

john.moriarty@vocate.training

07765 381 711

Apprenticeship standard

Information communications technician

Level 3 (A level)

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