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Business Administration Apprentice MR JOHN JOHNSTONE T/A J M J ACCOUNTANCY

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Thursday 9am to 5:30pm Friday 9am to 1pm

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    15 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000055788

  • Positions

    1 available

What will the apprentice be doing?

  • To maintain all Customer records and documentation.
  • To maintain online customer records accurately.
  • To help with production and collation of reports for Head of Customer Relations.
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with monthly workshops at Hertford regional College.

What is the expected career progression after this apprenticeship?

There will be opportunities for progression and a permanent position subject to performance.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade A-C (9-4)) Essential
GCSE or equivalent Maths (Grade A-C (9-4)) Essential

Things to consider

There will not be any requirement to travel for this position and there is limited parking at our office but other parking on nearby side roads is available. It is unlikely there will be any overtime but at peak times there may be occasional requirements. Holidays will need to be taken after considering other team members to ensure appropriate cover.

About the employer

We are a small accountancy office that offers a range of services to owner managed businesses including accounts, payroll, VAT compliance and personal tax services. The office is based on the outskirts of Hertford and there is public transport services within walking distance (Hertford East Rail station and bus stops).

Employer

MR JOHN JOHNSTONE T/A J M J ACCOUNTANCY

Address

10 WATERMARK WAY

FOXHOLES BUSINESS PARK

HERTFORD

SG13 7TZ

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Contact

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

Apprenticeship standard

Business administrator

Level 3 (A level)


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