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IT Customer Support Apprentice AJ TECHNOLOGY LTD

AJ Technology are working in collaboration with QA Training to source and train an IT Customer Support Apprentice for an established helpdesk team. The role will be based out of the companies Birchwood office.  We will provide you with all the tools, training and systems you need to be able to provide first class customer service to our customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


    Salary will range from £16,000 - £21,000 per annum.

  • Working week

    Monday to Friday, 9am - 5pm (Subject to change)

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    09 Sep 2022

  • Date posted

    15 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Responsibilities: 

  • Act as escalation point for 1st line support
  • Diagnosing and resolving faults
  • Escalating faults to 3rd line teams
  • Logging all faults / enquiries on our internal CRM
  • Liaising with 3rd party suppliers and internal departments to get faults resolved within agreed SLA’s
  • Placing orders on 3rd party portals
  • Keeping customers informed of order progress
  • Helping with Internal projects 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Analytical skills, Team working, Creative, Initiative, Non judgemental, Experience of Sonar, Experience of supporting Voip, Experience with Mikrotic, Experience with RIPE, Understand IP networks, Understanding of TCP / IP


GCSE or equivalent Any -- x3 (Grade Grades 4+ (A-C) in any subject) Essential
GCSE or equivalent English Language (Grade Grades 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade Grades 3+ (D or above)) Essential

About the employer

We are an accredited re-seller offering AV equipment, hardware, software and printer consumables from a range of leading vendors across the UK.




844 Birchwood Boulevard




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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Aug 2022