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Apprentice Claims Handler FMG SUPPORT LTD

This is a fantastic opportunity to build a rewarding career within Claims. Joining as a claims handling apprentice you will be supported both internally and externally to develop into a professionally qualified Claims Handler along with obtaining professional qualifications via the CII with the Certificate in Insurance.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 08.30 - 17.00. Occasional shifts working 12pm-8pm, and Saturdays 9am-1pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    14 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    14 available

What will the apprentice be doing?

The role of a Claims Handler is to continually ensure that all claims are progressing efficiently and managed through their lifecycle. You will gain an awareness of all aspects of the Motor Claim, and responsibilities may include:

  • First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key.
  • Repair Management – communicating with repairers and updating the client with the current position.
  • Claims Management – taking action to ensure the claim is continually progressing.
  • The loss recovery process – claiming back costs from the at-fault party.
  • Third-party claims – assisting non-fault drivers with the damage caused by our client.

You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy. You will need to have confident telephone skills with a strong focus on operational targets.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards:

  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Certificate in Insurance (CII)

The programme will consist of the following:

Learning and development programme that includes the CertCII (typically IF1, IF4 & IF5)
Develop the knowledge, skills and behaviours of successful Insurance Practitioners
Free CII membership for non-members through the CII Aspire Apprenticeship Programme
Includes the CII study books and exam entries

What is the expected career progression after this apprenticeship?

This apprenticeship opportunity is only the start of your career! After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG. The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance market. Operating in partnership with insurers, brokers, leasing providers and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services.




Broad Lea House Dyson Wood Way




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Training provider



Calvin Goodson

01603 577962

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Before you apply

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