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Practice Reception/Administration Assistant Apprentice Gosforth Valley Medical Centre

This role will involve administrating of the appointments system and dealing with enquiries from patients efficiently. Secretarial duties of the practice, both paper and computer-based and communication with all primary healthcare team members. You will also need to ensure the surgery premises are appropriately stewarded and kept tidy.

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Closing date: 02 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, shifts to be confirmed with one day off (30mins/1hr unpaid lunch).

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    14 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
  • Administering of the appointments system.
  • Ensure that all visitors & telephone callers to the practice are greeted and managed professionally.
  • Provide administrative support for clinical stadd, both paper & computer-based efficiently & promptly.
  • Communicate effectively with all Primary Healthcare Team members.
  • Ensure surgery premises are appropriately stewarded & kept tidy.


What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Practitioner Level 2 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.
As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

On completion of a successful fixed term contract, we would explore the opportunity transferring the apprentice to a permanent contract.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working


GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

About the employer

The Valleys Medical Partnership is a forward thinking and well respected teaching & training practice operating over two sites, serving a population of 12500 patients in Dronfield and Eckington. Our Gosforth Valley Medial Practice serves a population of 4000 patients.- We are passionate about delivering high quality patient centred care and we are committed to playing a part in developing the NHS of our future.


Gosforth Valley Medical Centre


Gosforth Valley Medical Centre

Gorsey Brigg


S18 8UE

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Training provider




01246 500500

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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