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L3 IT Support Analyst Apprentice Brief Your Market

Are you an IT enthusiast looking to start a career in this field? are on the lookout for somebody who is eager to begin their IT career. Founded in 2008, has become an award-winning business that service 1,000s of marketing professionals worldwide in the property, insurance and more.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    24 Aug 2022

  • Date posted

    17 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with support calls and assisting with technical issues
  • Troubleshooting
  • Resolving and handling tickets, escalating when necessary
  • Working with internal teams to understand customer requirements
  • Identify customer training needs and suggest sessions with the training team

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship is delivered through the Level 3 Information Communications Technician L3.

Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.

You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician


The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment 

What is the expected career progression after this apprenticeship?

  • Full time job role
  • Career progression

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Logical, Team working


GCSE or equivalent English Literature/Language (Grade C/4) Desired
GCSE or equivalent Mathematics (Grade C/4) Desired

Things to consider

1 hour lunch break, 22 days holiday which increases to 25 with every year of service (would honour this for apprentices that stay on beyond their course), Birthday day off, Access to Perk box (discount voucher site, including free Greggs sausage roll each week), Free fruit, sweets, canned drinks, Monthly business update where we buy everyone lunch, Team incentives from time to time (the entire business went to Alton Towers last year!), Lots of opportunities for career development, Onsite car park Local public transport links

About the employer

Our mission is to provide all of our customers with a functional, accessible and effective multi-channel marketing solution that clearly displays demonstrable Return on Investment.


Brief Your Market


Brindley House, Outrams Wharf

Little Eaton


DE21 5EL

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Training provider



Hannah Johnson

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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