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Apprentice Customer Service Practitioner (£500 bonus on successful completion of apprenticeship) Senate Group

You will be providing administrative support and assistance to the team and clients of Senate Group, a leading UK provider of security consultancy services helping business prepare for emergency, crisis management and disaster recovery. You will one of the friendly and professional staff there to help look after their broad portfolio of clients.

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Closing date: 05 Sep 2022

Apprenticeship summary

  • Annual wage

    £17,000.00

    Bonus payment of £500 on successful completion of Apprenticeship.

  • Working week

    Four eight-hour shifts. Week days only.

    Total hours per week: 32

  • Expected duration

    15 Months

  • Possible start date

    19 Sep 2022

  • Date posted

    13 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000054397

  • Positions

    5 available

What will the apprentice be doing?

Specific responsibilities;

  • Provide administrative support and assistance to the  Team and their clients. 
  • Take responsibility for issues that arise as well as cases and ensure they are resolved in a timely fashion to the satisfaction of all parties.
  • Identify and act upon any challenges that arise within company procedures.
  • Ensure delivery of best practice standards to both internal and external customers and provide input to development of best practice.
  • Perform other tasks on an ad-hoc basis as required by management.
  • Be expected to deliver on your objectives and with the full support of the business exceed those objectives agreed between you and your manager.
  • Deliver high quality products and services to the customers of their organisation.
  • Understand the purpose of the business and what ‘brand promise' means.
  • Learn the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation.
  • Be aware of the appropriate legislation and regulatory requirements that affect the business.
  • Understand how establishing the facts enable you to create a customer focused experience and appropriate response.

What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will follow a Level 2 Apprenticeship programme and study towards a full Level 2 Standard in Customer Service. This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject

What is the expected career progression after this apprenticeship?

May lead to full time position with the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Initiative, Time management, Excellent phone manner, Ability to prioritise, Reliability, Punctual, Willingness to learn, Passion to learn, Positive attitude, Interest in the industry

Qualifications

GCSE or equivalent English (Grade Level 4/Grade C or above) Desired
GCSE or equivalent Maths (Grade Level 4/Grade C or above) Desired

About the employer

The Senate Group is a privately owned company with Consultants based in the UK providing a diverse portfolio of services on a global basis. Our service delivery is based on a detailed understanding of client business needs and objectives, and on our promise to deliver ‘Excellence as Standard’.

Employer

Senate Group

Address

81 CREWE ROAD

ALSAGER

STOKE ON TRENT

ST7 2EZ

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Contact

Claire Garner

claire.garner@ccsw.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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