Are you ready to start your career? S&B Automotive Academy are recruiting a Customer Service Advisor. This is an excellent opportunity to work as part of a highly skilled work force that is committed to quality. The successful candidate can expect excellent career prospects.
Closing date: 09 Sep 2022
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40
Possible start date
10 Sep 2022
12 Jun 2022
Level 2 (GCSE)
What will the apprentice be doing?
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
- Promote good customer relations
- Identify accurately customer requirements
- Ensure all telephone enquiries are answered courteously and efficiently (once confident)
- Maintain and continually improve the quality of service provided to the customer
What training will the apprentice take and what qualification will the apprentice get at the end?
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.
As a result, you will receive the following qualification:
- Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard)
- Level 2 Functional Skills in Maths & English (if not already exempt)
What is the expected career progression after this apprenticeship?
On successful completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. Following this, there are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training. You'll learn in the work environment, developing the practical skills and understanding you need to excel in your role.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Desired
Things to consider
About the employer
S & B AUTOMOTIVE ACADEMY LIMITED
Customer service practitioner
Level 2 (GCSE)