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Apprentice customer service advisor RENROD LIMITED

Are you ready to start your career? S&B Automotive Academy are recruiting a Customer Service Advisor. This is an excellent opportunity to work as part of a highly skilled work force that is committed to quality. The successful candidate can expect excellent career prospects.

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Closing date: 09 Sep 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8.00am to 5.00pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    10 Sep 2022

  • Date posted

    12 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000054313

  • Positions

    1 available

What will the apprentice be doing?

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Ensure all telephone enquiries are answered courteously and efficiently (once confident)
  • Maintain and continually improve the quality of service provided to the customer

What training will the apprentice take and what qualification will the apprentice get at the end?

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

As a result, you will receive the following qualification:

  • Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard)
  • Level 2 Functional Skills in Maths & English (if not already exempt)

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship, you will be a qualified with either a level 2 or level 3.  Following this, there are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training. You'll learn in the work environment, developing the practical skills and understanding you need to excel in your role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About the employer

We are a family run Motor Group with a passion for all things Automotive. The group was founded by former Managing Director, Rodney Cuff in 1975 and has grown in the past 47 years to be one of the leading players in the Southwest. We pride ourselves in not only our vast range of products but the team that we have here at the Group, from our Sales and Service teams to our Managers and Administration Staff who work behind the scenes.

Employer

RENROD LIMITED

Address

6 Meridian Business Park

North Bradley

Trowbridge

BA14 0BJ

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Training

Training provider

S & B AUTOMOTIVE ACADEMY LIMITED

Contact

David Watts

DWatts@sandbaa.com

07852344136

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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