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Patient Care Advisor Apprentice HEALTHSHARE LIMITED

Working closely with fellow administrators, within a busy referral management environment, each day that presents itself will be exciting, upbeat and different from the next. We are confident when we say Healthshare is a special place to work.

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Closing date: 17 Jul 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wage will be paid monthly

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Saturday, times to be confirmed

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    25 Jul 2022

  • Date posted

    10 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000054023

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • To work collaboratively and provide support with key stakeholders such as Patients, relatives/carers, Operational Managers and Company Directors, Clinical staff, GP’s, surgery staff Informatics, Finance, HR, and Service Development
  • To be first point of contact for complaints
  • To support the clinicians working within the services, e.g.: cancellation of clinics; to book interpreters
  • To deal with voice mails
  • To deal effectively with patient enquiries, queries and appointment requests by telephone
  • To register patients using PAS Systems
  • To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner
  • To maintain a healthy and safe working environment for self and colleagues
  • To Inform a Team Leader of any factors affecting delivery of service as soon as they arise
  • To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
  • To be proactive in terms of ensuring that all clinics are filled to capacity
  • All information concerning patients/clients and staff must be treated as strictly confidential at all times
  • You must maintain a good knowledge of Information Security, Confidentiality and Data protection
  • To actively communicate with your team members to assist service delivery

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Public Service Operational Delivery Officer apprenticeship standard, which includes:

Level 2 Award in Operational Delivery

Level 3 Certificate in Operation Delivery

Level 2 Functional Skills in maths and English (if required)

End-Point Assessment (EPA)

Regular training and development sessions to meet the needs of the employer and the apprentice.

 

 

 

What is the expected career progression after this apprenticeship?

Potential progression routes


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Good Numeracy skills, Good Literacy skills, Hardworking, Professional Manner, Friendly Manner, Punctual & Reliable, Time Management, Decision-making, Can do Attitude

Qualifications

GCSE or equivalent Maths and English (Grade 4 / C and above) Desired

Things to consider

The ability to maintain confidentiality Commitment to completing the apprenticeship Please check your application form for grammar and spelling The site is on a main bus route, but if you chose to drive there is free parking available. There is also creche and gym facilities available on site

About the employer

At Healthshare we are a hardworking, friendly and fun team who want to make a positive difference to the health and lifestyle of our patients. Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team.

Employer

HEALTHSHARE LIMITED

Address

200 Clough Road

Hull

HU5 1SN

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Training

Training provider

KINGSTON UPON HULL CITY COUNCIL

Contact

Business Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

Apprenticeship standard

Public service operational delivery officer

Level 3 (A level)


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