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Business Support Apprentice - HCC Independent Conference & Review Team Kingston upon Hull City Council

We are opening a social work academy in Hull which will be available at the end of May. We have an apprenticeship vacancy at Hull City Council's Midmere Centre to support the manager and staff with admin tasks, including social media support, manage telephone calls and correspondence. Create/update records, databases, offer front of house support.

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Closing date: 17 Jul 2022

Apprenticeship summary

  • Annual wage


    Paid monthly on the last working day of the month.

  • Working week

    Monday to Friday Shifts starting time and finishing time TBC

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    25 Jul 2022

  • Date posted

    10 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Communicate effectively and respond professionally to incoming phone calls, emails and correspondence.
  • Drafting correspondence to internal and external officers
  • Update and maintain IT systems
  • Assisting with creating files and attending meetings
  • To maintain strict confidentiality of all records produced 
  • Providing support in managing diaries of teams and individuals, arranging meetings and also minute taking of meetings
  • To ensure all tasks are completed to agreed timescales and standard

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Advanced Business Administration
  • Functional Skills in Maths, English
  • On-programme learning to include knowledge, skills and behaviours relating to all aspects of business administration
  • Regular training and development sessions to meet the needs of the employer and the apprentice
  • We will provide basic training through Orale
  • We would offer some of the level 1 safeguarding training

What is the expected career progression after this apprenticeship?

Potential to progress to future job opportunities for the successful candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Administrative skills, Good time management, Polite, Approachable, Hardworking


GCSE or equivalent Maths (Grade A-C / 7-4) Desired
NVQ or SVQ Level 2 or equivalent Business Administration (Grade Level 2) Desired

Things to consider

Ideally the candidate will have an interest in social care, we will be supporting the social workers across Hull City Council.

About the employer

We are opening a social work academy in Hull which will be available at the end of May 2022.The academy our vision is to create and sustain the conditions for outstanding social work and social work leadership to flourish in Hull by providing high-quality support, learning and development for social workers at all stages of their career and for our managers and leaders.


Kingston upon Hull City Council


Midmere Centre

Dorchester Road



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Training provider



Business Engagement Team

01482 614157

Apprenticeship standard

Business administrator

Level 3 (A level)

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