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Customer Service Apprentice emh group

An excellent opportunity has arisen for an apprentice to work for emh homes Housing and Neighborhoods Admin Team, based either in our Coalville office or at home. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business.

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Closing date: 31 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9.00am ? 5.00pm Monday - Friday

    Total hours per week: 35.0

  • Expected duration

    24 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    08 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The prime function will be a key point of contact for the Housing and Neighbourhoods team, providing support with a wide range of general administration duties, such as record keeping, dealing with incoming and outgoing telephone calls/ post, and working with electronic files. Duties to include: Dealing with incoming and outgoing mail Providing a generic administration and support service to the teams Dealing with customer enquiries, maintaining accurate records and filing systems.

What training will the apprentice take and what qualification will the apprentice get at the end?

Intermediate Apprenticeship in Customer Service Functional Skills if required.

What is the expected career progression after this apprenticeship?

It is expected that upon completion of the Intermediate Apprenticeship there may be an opportunity to progress further within the organisation onto a suitable pathway

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, IT skills, Team working


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

It is important that the successful candidate can respect the confidential nature of personal information and privacy. This is an office and home working-based job role, however on occasions you may be required to go out to schemes with colleagues.

About the employer

emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.


emh group


Memorial House

Whitwick Business Park

Stenson Road

LE67 4JP

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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