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Parts Advisor Apprentice HGV DIRECT LTD

We are looking to recruit a new member of our team in a role that helps with the smooth operation of our branches.

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Closing date: 25 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Working Monday to Friday 8.00am – 4.00pm with a 30 minute lunch

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    08 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To advise existing & potential new customers on the best value parts & consumables for their individual applications maintaining an excellent standard of service, whilst also endeavouring to up sell related products from approved suppliers.

  • Work to branch sales & margin targets.
  • Assist the branch in completing daily, weekly, monthly tasks as specified by the Branch Manager, to include warehouse, goods in & out.
  • Maintain accurate control of individual stock. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer service practitioner apprenticeship standard, including Functional Skills if required. Delivered through on site classroom delivery at our campus and one to one specialist training.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model. You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

For the right candidate, we will continue to invest in your personal and career development using higher level apprenticeship programmes or short courses along with in-house training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working


GCSE or equivalent English (Grade A* - C/9-4) Desired
GCSE or equivalent Maths (Grade A* - C/9-4) Desired

About the employer

We at HGV Direct are a national supplier and distributor of truck parts, and have provided reliable solutions to the commercial vehicle industry for many years. We have experience assisting customers with different needs and requirements.




Unit 441, Air Cargo Centre

East Midlands Airport, Castle Donington


DE74 2SA

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Training provider




01623 900639

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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