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Customer Service Apprentice SGS ENGINEERING (UK) LTD

SGS Engineering (UK) Ltd has an excellent opportunity to work alongside the current team focusing on giving excellent customer service in providing an efficient & knowledgeable service. You will have the best possible introduction into the world of work at the heart of a successful e-commerce business.

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Closing date: 06 Jan 2023

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9-5pm with 30 minutes for Lunch

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000052831

  • Positions

    2 available

What will the apprentice be doing?

- Answering telephone calls and responding to emails.
- Responding enquiries to maintain excellent customer service
- Resolve customer issues in a timely manner
- Contact customers with updates on their orders and deliveries
- Liaise with Couriers ensuring customer expectations are met
- Data entry as requested by senior team members
- Learn about our products and services.
- Learn how to operate professionally in a Sales environment.
- Dealing with clients in person at our trade counter.

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Practitioner Level 2 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

A successful apprentice may well be offered a full time role at SGS Engineering (UK) Ltd. If that is not the case, they will have matured personally and professionally and acquired skills that will make them successful in a future career in an e-commerce business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent GCSE English (Grade 3/D or above) Essential
GCSE or equivalent GCSE Maths (Grade 3/D or above) Essential

Things to consider

Working in an office environment on a computer. Interacting with customers via multiple channels; telephone, by email and face to face.

About the employer

SGS Engineering (UK) Ltd has over 30 years of experience manufacturing and supplying high quality tools and equipment. As well as distributing for select brands such as SPX Power Team we are the largest manufacturer of gas struts in the UK and carry a huge range of our own garage equipment such as air compressors, tool chests, trolley jacks, hydraulic shop presses and engine cranes. With a focus on quality at the right price our products are used by the general public and industry alike.

Employer

SGS ENGINEERING (UK) LTD

Address

UNIT 2

WEST SIDE PARK

BELMORE WAY

DE21 7AZ

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Training

Training provider

TRAINING SERVICES 2000 LTD

Contact

Olivia Roberts

robertso@chesterfield.ac.uk

01246 500500

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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