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Customer Service Apprentice FREERS ASKEW BUNTING SOLICITORS LTD

Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.50

  • Expected duration

    12 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000052588

  • Positions

    1 available

What will the apprentice be doing?

Duties to include:

  • Glean information and skills from other members of the team.
  • Work closely with the team in gaining experience.
  • Gather information to benefit your role and experience.
  • Monitor incoming telephone and visitor enquiries on behalf of the firm.
  • Dealing with enquiries from clients via email and responding in a timely manner.
  • Provide administrative support to the departments in relation to the workload.
  • Undertake photocopying, scanning and formatting of documents.
  • Ensure client records/files are kept up to date and in accordance with our office policy.
  • Diary management of meeting rooms.
  • Adhere to the Data Protection Act principles and always respect the confidentiality of data.
  • Maintain office systems.
  • Arrange and confirm appointments with clients and third parties.
  • Operate office equipment.
  • Assist with the closing of files.
  • General administrative duties as and when required.
  • Other reasonable duties as and when required – such as assisting with the work of other colleagues as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service at Stockton Riverside College.
  • Functional Skills Maths & English, if required.

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Telephone skills, Microsoft Office skills, Able to take instructions, Professionalism, Customer focus, Able to work under pressure

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

About the employer

Freers Askew Bunting Solicitors have over 70 years’ experience, with long established foundations in the Tees Valley and North Yorkshire area. We're a firm that has a sensible and common-sense approach to the legal services that we offer. At Freers Askew Bunting Solicitors, we pride ourselves in blending traditional values with modern efficiency and sound legal advice, to provide high quality legal services.

Employer

FREERS ASKEW BUNTING SOLICITORS LTD

Address

56-62 Borough Rd

Middlesbrough

TS1 2JH

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Training

Training provider

THE EDUCATION TRAINING COLLECTIVE

Contact

Anna Harper

Anna.harper@the-etc.ac.uk

07436 795883

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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