Customer Service Apprentice FREERS ASKEW BUNTING SOLICITORS LTD
Freers Askew Bunting Solicitors are looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. In this role, you will be working towards providing professional, efficient, and proactive administration support within the firm, through on the job training and research.
Closing date: 21 Aug 2022
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 9am to 5pm.
Total hours per week: 37.50
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Expected duration
12 Months
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Possible start date
22 Aug 2022
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Date posted
07 Jun 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000052588
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Positions
1 available
What will the apprentice be doing?
Duties to include:
- Glean information and skills from other members of the team.
- Work closely with the team in gaining experience.
- Gather information to benefit your role and experience.
- Monitor incoming telephone and visitor enquiries on behalf of the firm.
- Dealing with enquiries from clients via email and responding in a timely manner.
- Provide administrative support to the departments in relation to the workload.
- Undertake photocopying, scanning and formatting of documents.
- Ensure client records/files are kept up to date and in accordance with our office policy.
- Diary management of meeting rooms.
- Adhere to the Data Protection Act principles and always respect the confidentiality of data.
- Maintain office systems.
- Arrange and confirm appointments with clients and third parties.
- Operate office equipment.
- Assist with the closing of files.
- General administrative duties as and when required.
- Other reasonable duties as and when required – such as assisting with the work of other colleagues as required.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 Customer Service at Stockton Riverside College.
- Functional Skills Maths & English, if required.
What is the expected career progression after this apprenticeship?
An opportunity for a full-time position at the end of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
About the employer
Employer
FREERS ASKEW BUNTING SOLICITORS LTD
Address
56-62 Borough Rd
Middlesbrough
TS1 2JH
Training
Training provider
THE EDUCATION TRAINING COLLECTIVE
Contact
Anna Harper
07436 795883
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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