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Apprentice IT Support Technician RED DUNE LIMITED

Provide technical support to clients, identifying and resolving any technical support issues as soon as possible to ensure minimal disruption to clients. First line of contact with our clients, for both IT and Website support on phone and email. Record job and act on solution in some cases. Developing skills in both IT support and Web development.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wage range from £9379.50 - £17902.00 DOE

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5:30pm 1 hour lunch break

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000052345

  • Positions

    1 available

What will the apprentice be doing?

·         Speak to clients to identify their needs, liaising regularly with them and logging their queries.

·         To set up hardware and install and configure software and drivers.

·         To maintain and repair technological equipment (e.g. routers) or peripheral devices

·         To install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

·         Develop an understanding of websites and make changes.

·         Help with Search Engine Optimisation of websites.

What training will the apprentice take and what qualification will the apprentice get at the end?

- Digital Support Technician L3 standard 

- Functional skills L2 to be taken if not achieved 

What is the expected career progression after this apprenticeship?

Progression to IT Support Technician includes going on site to clients to manage installations of computers, networking solutions.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Confidence, Hard working

Qualifications

GCSE or equivalent English (Grade Level 2/C/4) Desired
GCSE or equivalent ICT (Grade Level 2/C/4) Desired
GCSE or equivalent Maths (Grade Level 2/C/4) Desired

Things to consider

• Competitive salary • Workplace pension • 37.5-hour week • Excellent opportunities in career development as part of a small team We are based in an office in a rural location. You will need to be able to get to our offices in Ilketshall St Margaret daily. The bus services are a 1 mile walk from the office.

About the employer

We are an IT Support and Web Design company based in Ilketshall St Margaret near Bungay. Currently 3 full time employees and two free lancers. We believe in delivering excellent customer service to help our customers maintain their IT infrastructure and websites.

Employer

RED DUNE LIMITED

Address

CYNDERS

HIGH STREET

ILKETSHALL ST MARGARET

NR35 1NA

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Training

Training provider

W S TRAINING LTD.

Contact

The Apprenticeship Team

apprenticeships@wstraining.co.uk

01284 788005

Apprenticeship standard

Digital support technician

Level 3 (A level)

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