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Level 2 Customer Service Apprentice Russell Worth LTD

Russell Worth Solicitors are looking to recruit a Customer Service Apprentice. This challenging and rewarding position involves working as part of the New Client Team for one of the South West’s leading personal injury solicitors.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


    After successfully completing the initial training programme, the apprentice will be expected to work one half weekend day every 2 weeks which earns an additional £52.00 per shift worked, on top of the apprentice wage.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The role is 35 hours per week. You will be required to work 4 days 9am to 5pm, one day 11am to 7pm, each day with an hour for lunch.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The apprentice will be working within the new client team where their responsibilities and duties will include:

  • Receiving and logging the details of new clients
  • Assess and vet new clients
  • Prepare initial paperwork and keep reports and records up to date
  • Provide a high standard of customer service
  • Maintain accuracy and confidentiality of all information and records

You will be part of a small team and report to your line manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will attend monthly sessions as part of your off-the-job training throughout your apprenticeship. Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

What is the expected career progression after this apprenticeship?

Whilst you will initially be working towards a level 2 qualification, the employer has given assurances that if all factors allow, there may be an opportunity for an apprentice with the right skills to progress into a full time role within the company and a higher level qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Non judgemental, Patience


GCSE or equivalent English and Maths (Grade A*-C (9-4)) Desired

About the employer

Russell Worth Solicitors specialise in all types of personal injury claim and have helped victims of accidents for many years. They are versed in many legal claims areas, some of which include: Whiplash claims Motorbike accident claims Slips and trips Car crash claims Bicycle accident claims Holiday accident claims Work accident claim Sports injury claims Russell Worth have a long history of taking on and supporting apprentices. They are very keen and enthusiastic about welcoming another apprentice, who they hope will become a valued addition to the team.


Russell Worth LTD






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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022