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Apprentice Customer Service Practitioner Level 2 STOKE ON TRENT FOOD BANK LTD

Here at Stoke-on-Trent Foodbank, we offer an inclusive and supportive working environment to meet the needs of our community. If you are interested in local food poverty and tackling social justice in an active workplace, you may be the person we are looking for!

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 9am-2pm

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To undertake general customer service, clerical and administrative duties
  • To provide administrative support to colleagues within the team
  • reception duties include meeting and greeting customers and visitors

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Apprentice Customer Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

  • If the apprentice is successful there may be further opportunities within Stoke-on-Trent Foodbank (this is also subject to funding)
  • The apprentice may also want to expand their skills in other areas of the charity sector or within organisations promoting social justice

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.




Magdalen Road




Corrine Boden

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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