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Business Administration Level 3 Apprenticeship THORNES LEGAL LTD

Reporting to the Business Manager/ Accounts Manager, this general administration post will develop skills in accounts, archiving and practice management. In addition, there will be a regular requirement to provide support across the Thorne's office in general office duties and cover of reception/ switchboard duties.

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Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday- Friday 8.45am- 5.00pm

    Total hours per week: 36.25

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Working closely with both the Accounts Manager and Business Manager, to provide general administrative support as required.
  • Provide cover to the reception area as needed including, but not limited to, greeting clients and visitors in a professional manner, using the appropriate greeting, respond to and process telephone calls, receive, record and relay telephone messages accurately and in a timely manner as required.
  • Copy and audio-typing as required.
  • Transmit and receive electronic mail and emails and ensure communication to appropriate recipient as soon as possible after receipt.
  • Maintain the firm's archive.
  • Respond to clients' specific requests for information on services in a positive and professional manner by transferring the client to the appropriate administrator.
  • As required, process all deliveries and collections including, but not restricted to, Royal Mail, DX and local post on a daily basis.
  • Remain professional at all times.
  • Banking of cash and cheques on a daily basis.
  • Adhere to all appropriate office administration procedures as detailed within the Office Operations Manual.
  • Ensure confidentiality and security of all practice and client data - ensure GDPR requirements are upheld at all times.
  • Support document retrieval as required.
  • Support the Office Manager as and when needed.
  • Provide daily lunch and break cover to the receptionist.
  • Undertake any relevant and specific training as required in support of the achievement of the role and wider office objectives, including completion of the Level 3 Business Administration Apprenticeship.
  • Use appropriate IT packages to achieve the above.
  • Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation.

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship will be delivered over 18 months, resulting in:

  • Level 3 Diploma in Business Administration.
  • Functional skills in English, maths and ICT (if applicable).
  • Employee Rights and Responsibilities (ERR).
  • Personal Learning and Thinking Skills (PLTS).

What is the expected career progression after this apprenticeship?

Full-time position within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Presentation skills, Logical, Team working, Initiative, Patience, Accuracy, Confidential, Professional, Flexible approach, Time management, Enthusiastic


GCSE or equivalent English and maths (Grade 5/C and above) Essential

About the employer

We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton city centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate. We take our responsibilities, as a local employer, very seriously and appreciate the importance of a fair and supportive work environment, whilst enabling our team to have fun at work. In return, we seek to recruit and retain individuals with a passion for exceptional client services, with everyone playing their part in ensuring our clients' needs are met with professionalism, integrity and sensitivity. Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law Society.








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Training provider



Alex Jones

01922 457686

Apprenticeship standard

Business administrator

Level 3 (A level)

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