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Customer Support Advisor Apprentice - Bestway Wholesale BESTWAY WHOLESALE LIMITED

This role will be supporting our retailers on a day-to-day basis and being at the forefront of all impacts on our retailers. You will be aiming to provide solutions, logging all contacts in our call logging system, give our retailers the best possible service to help them drive their business and grow their sales.

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Closing date: 03 Oct 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    04 Oct 2022

  • Date posted

    03 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000051444

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with retailer, sales team, consumer enquiries and queries via online portal.
  • Front-line telephone-based support, ensuring that all calls are answered quickly, and all questions, comments and issues are resolved to the Franchisee’s satisfaction
  • Log all contacts in RSD (call logging system) in line with agreed KPIs
  • Owning all contacts through to resolution
  • Ensuring contacts are resolved within agreed SLA’s
  • Working with key functions across the business to resolve queries

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete and obtain a L2 Customer Service Practitioner qualification through Learning Curve Group. 

You will be taught through:

  • Sessions with your Tutor every 4-6 weeks
  • The course is a 12-month long programme 

 

What is the expected career progression after this apprenticeship?

  • There will be the opportunity for a full-time role upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Established in 1976, Bestway Wholesale has grown to become the UK’s largest independent food and drink wholesaler. It is part of the industrial giant Bestway Group which also has global business interests in Banking, Cement, Pharmacy, Milling and Property Investment.

Employer

BESTWAY WHOLESALE LIMITED

Address

Harvest Mills

Common Road, Dunnington

York

YO19 5RY

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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