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Pharmacy Services Assistant Apprentice FIRST HEALTH (MIDLANDS) LIMITED

We are looking to take on a hardworking, confident individual to work in a busy environment, excellent customer service skills and work well within the team. There is a retail section to the pharmacy and customer service plays a key role.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours: 36 Days: Monday - 9-5 Tuesday -9-5 Wednes -9-5 Thurs -9-5 Saturday -9-5 Breaks: one hour Holidays: Statutory Sick Pay: Statutory Sick Pay

    Total hours per week: 36

  • Expected duration

    15 Months

  • Possible start date

    15 Oct 2022

  • Date posted

    30 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dispenses prescription medication and other medical products to patients under direction of licensed pharmacist

  • Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed

  • Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory

  • Gathers, organises, and assesses patient information

  • Supplies patients with information and education on their prescriptions

  • Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies

  • Liaises with healthcare providers and patients to obtain correct prescription information

  • Answers patients' questions about their medications under the supervision of the pharmacist

  • Takes inventory of drugs on hand and records results

  • Places orders for additional drugs as directed by the pharmacist
    Maintains electronic patient information

  • Prepares billing information for medications

  • Completes patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products

What training will the apprentice take and what qualification will the apprentice get at the end?

As of 1st August 2020, the new Standard has replaced the previous Framework Apprenticeship.


Standards are occupation-focused; they are not qualification-led. The learning happens throughout the apprenticeship. And the apprentice is assessed at the end.  There is a focus on key areas – knowledge, skills and behaviours (KSB)


Highlights of the new Standard:

1. There is a major shift from assessing to learning. Instead of continually assessing learners, assessors will be more like tutors or mentors – planning activities, sending feedback and supporting apprentices until the EPA (End Point Assessment). The EPAO (End Point Assessment Organisation) will then be responsible for assessing the apprentice. 

2. Instead of assessing apprentices, on-programme learning will meet all the KSBs in the standard and prepare apprentices for their EPA. Mentors will need to check which assessment methods are used in the EPA and do mock tests and practice runs as the apprentice approaches the EPA. 

3. The standards include a 20% off-the-job training requirement. This means providers and employers need to work together to plan learning activities outside of the apprentice's normal working duties. Off-the-job training is mandatory and will be audited, so it needs to be properly organised and recorded.  

  • 4. Apprentices are now graded according to their performance in the EPA. This means mentors will need to work closely with their learners to get the most out of them – planning activities to coach borderline apprentices and stretch and challenge high achievers.  

What is the expected career progression after this apprenticeship?

  • Pharmacy Technician / Pharmacist

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent math (Grade 4 or above) Essential
GCSE or equivalent Science (Grade 4 or above) Desired

Things to consider

As part of this apprenticeship, you will be required to travel to both the employer location and also attend college (in most cases). Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel, before you apply for this vacancy.

About the employer

This company serves the community dealing with patients on a daily basis. You get to liaise with medical professionals and a wide range of customers from different backgrounds. They provide an excellent customer service experience for patients and visitors. Quality of care and putting the patient first every time is the key focus of this pharmacy.




101 High Street



WS10 8RT

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Training provider



Zeaba Winning


Apprenticeship standard

Pharmacy services assistant

Level 2 (GCSE)

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