To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.
Closing date: 23 Aug 2022
Total hours per week: 37.5
Possible start date
05 Sep 2022
30 May 2022
Level 3 (A level)
What will the apprentice be doing?
- To maintain all Customer records and documentation.
- To maintain online customer records accurately.
- To help with production and collation of reports for Head of Customer Relations.
- To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.
- Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
- To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
- Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.
What training will the apprentice take and what qualification will the apprentice get at the end?
Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with monthly workshops at Hertford Regional College
What is the expected career progression after this apprenticeship?
The administration role may be a gateway to further career opportunities, such as management or senior support roles.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade A-C (9-4)) Essential
Things to consider
About the employer
HERTFORD REGIONAL COLLEGE
The Apprenticeship Team
Level 3 (A level)
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