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Business Administration Apprentice HEAT OUTDOORS LTD

To support the Customers and the department with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

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Closing date: 23 Aug 2022

Apprenticeship summary

  • Annual wage

    £14,500.00

  • Working week

    Monday to Friday 9am to 5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    30 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000050096

  • Positions

    1 available

What will the apprentice be doing?

  • To maintain all Customer records and documentation.
  • To maintain online customer records accurately.
  • To help with production and collation of reports for Head of Customer Relations.
  • To provide support and assist where possible in answering and resolving day to day customer queries, including opening the post, answering the telephone and responding to emails.
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line.
  • To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour.
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards completing Level 3 Business Administrator Apprenticeship Standard. Work based learning with monthly workshops at Hertford Regional College

What is the expected career progression after this apprenticeship?

The administration role may be a gateway to further career opportunities, such as management or senior support roles.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade A-C (9-4)) Essential
GCSE or equivalent Maths (Grade A-C (9-4)) Essential

Things to consider

Customer contact by phone, email and live chat.

About the employer

Heat Outdoors Limited is the UK's leading retailer of outdoor patio heaters. They stock a range of gas and electric patio heaters for gardens and commercial environments

Employer

HEAT OUTDOORS LTD

Address

UNIT 9

STORT VALLEY INDUSTRIAL ESTA

BISHOP'S STORTFORD

CM23 2TU

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Training

Training provider

HERTFORD REGIONAL COLLEGE

Contact

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992 411572

Apprenticeship standard

Business administrator

Level 3 (A level)


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