Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service Assistant PAT ROBSON & CO LTD

Join a great team at an established real estate agency, with this predominantly office based role. You'll handle enquiries by service users, register applicants, help them find the best possible properties, as well as sending out all resources to them and arranging viewings.

Sign in to apply

Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, Exact shifts to be decided, but will be close to 9-5

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    30 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Answering enquiries by phone and email
  • Registering applicants
  • Matching applicants with properties based on their requirements
  • Greeting clients entering the office and assisting
  • Sending out property details to applicants
  • Booking viewings
  • Entering tenants’ details onto relevant internal systems
  • Forming legal tenancy paperwork
  • Filing
  • Ensuring client database and records are kept accurate and up to date
  • Liaising directly with the Vendors, Landlords and Tenants

What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will receive mentoring and training support to achieve the following;

A Level 2 Customer Service Practitioner apprentice qualification consisting of:

Formative assessment- A portfolio of evidence developed through a formative assessment process

Completion of agreed qualification/assessment of knowledge, skills and behaviours.

Completion of Level 2 English and Maths Functional Skills.

End Point Assessment (EPA) is through a work based project and a panel interview.

This role is almost entirely office based, with some digital seminars and meetings on a regular basis with your assigned lecturer. You will not need to attend a college. 

What is the expected career progression after this apprenticeship?

Permanent role available if the candidate is suitable.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Initiative


GCSE or equivalent English and Maths (Grade 4 / C or above) Desired

About the employer

Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have three offices in Jesmond, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All three offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.







You must have JavaScript enabled to view a map of the location


Training provider



Dmytrij Lymar

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.