Customer Service Advisor Apprentice THE HUT GROUP LIMITED
An exciting opportunity to join and grow within a worldwide organisation. An aspirational lifestyle retailer enjoying 1.6 billion turnover. This is an entry level position to an organisation that is focused on training and developing talent. Employing over 7000 smart thinkers, always encouraging creativity and empowering ideas into actions.
Closing date: 31 Aug 2022
On-site parking Company events and Activities Gym membership, Hale Country Club Employee discount across all brands
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40
Possible start date
01 Sep 2022
31 May 2022
Level 2 (GCSE)
What will the apprentice be doing?
Day to Day duties include
Resolving customer problems via phone, email, live chat and social media channels
Working to targets to maintain a high level of quality on each call or contact
Building customer relationships and understanding their needs helping provide resolution
Completing monthly objectives set by apprenticeship assessor
Striving to learn and ensuring the correct information is obtained to complete apprenticeship modules
What training will the apprentice take and what qualification will the apprentice get at the end?
Each apprentice will gain a level 2 Customer Service qualification. Onsite training rooms are provided for study and research. The course assessor is onsite to support and supply assignments throughout the course. All apprentices are supported by an Apprentice Manager/Mentor
What is the expected career progression after this apprenticeship?
This is an entry level job into the greater organisation, there are many career paths available ranging from creative, HR, accounts, logistics, brand ambassadors and project management. The focus is on retention and development of individuals within the group.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
NORTHWEST EDUCATION AND TRAINING LIMITED
0151 527 3555
Customer service practitioner
Level 2 (GCSE)
Before you apply
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