Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice Customer Service and Branch Assistant MR M E BENNETT & MR S PARKER T/A KENT BEARINGS

A fantastic opportunity to gain Customer Service skills. Providing professional, efficient support to the team on the trade counter, stores and in the office.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday. 8.30am – 5.00pm. 1 hour unpaid lunch break.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    27 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Work as part of a busy team in a friendly environment.

Your role will include general stores and office duties including serving on our Trade counter, providing a great customer experience.

We are looking for someone to support our team with customer enquiries. Some of the duties will include:

  • Serving on trade counter   
  • Checking in goods                                                            
  • Getting deliveries up                                                      
  • Keeping stores tidy                                                            
  • Loading delivery van   
  • Stock checking                                                                     
  • Answering phones                                                        
  • Phoning suppliers                                                
  • Using purpose-built computer                                                                                     
  • Keeping office tidy

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner L2.

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”.

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What is the expected career progression after this apprenticeship?

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification 
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Be able to follow instruction, Work in a timely manner, Good timekeeping


GCSE or equivalent English (Grade A*- C or 9 - 4) Essential
GCSE or equivalent Maths (Grade A* - C or 9 - 4) Essential

Things to consider

INTERVIEW - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel Information - There are bus stops on our estate with regular bus service. Secure place to leave bicycles. On-site parking available.

About the employer

Kent Bearings is a Bearing & Power Transmission distributor, supplying a whole range of industrial products & services to trade and retail customers. We have 3 depots and an Engineering workshop. Each Depot has a Trade Counter with our own delivery vans & drivers.




Unit 13

Neptune Close

Medway City Estate


You must have JavaScript enabled to view a map of the location


Training provider



Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022