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Apprentice IT L3 Support Technician CUSTARD TECHNICAL SERVICES LTD

Custard is currently offering a fantastic recruitment opportunity for someone that has a passion for IT, basic IT knowledge and a willing to learn. We are looking for driven individuals to join our Team and be a part of the growing Custard family. This position will involve working with various applications and systems.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday 8.30-5pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    09 Jan 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your main responsibilities will include but are not restricted to:

  • Work with users to resolve IT faults and requests within agreed timescales
  • Create, maintain and remove user accounts from IT systems
  • Install, commission and test new equipment
  • Carry out system checks
  • Answer IT Helpdesk calls and provide first line assistance
  • Work with users to resolve outstanding faults
  • Ensure that all helpdesk calls are actioned within agreed service levels
  • Record all call details on the ticket platform

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Apprenticeship Standard

Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.

You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

The opportunity to progress into a full-time role.

The potential to carry out your IT level 4 apprenticeship upon completion of level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working


GCSE or equivalent English Language/Literature (Grade C/4) Essential
GCSE or equivalent Mathematics (Grade C/4) Essential

Things to consider

Fantastic working environment, an employer who has supported multiple apprentices into senior roles, one former apprentice is now a director of the business. Team building and social days, a fantastic team dynamic

About the employer

Custard's in-house technical team are specially trained experts that will deliver you a reliable and highly responsive service. For over two decades we have helped our customers become more dynamic, productive, secure and future proof, through innovative IT solutions for business problems. Whether your company needs help with IT infrastructure, flexible and reliable hardware or expert technical consultancy – We offer tailor-made IT support solutions to help your business continue to grow and thrive in this modern world. Our comprehensive range of IT solutions includes everything from IT consultation, managed services, disaster recovery planning, IT security (including Barracuda), back-up solutions through to bespoke HaaS installation and on-going software and hardware support and maintenance.




Goldcrest Lodge


NG22 8LS

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Training provider



Abby Maddison

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023